Support Analyst - Expression of Interest

If a Support Analyst / Customer Support Representative role becomes available, responsibilities may include: Respond to customer inquiries via email, chat, phone, or ticketing systems in a professional and timely manner Provide accurate information, troubleshoot issues, and resolve concerns efficiently Document customer interactions, actions taken, and resolutions within internal systems Escalate complex issues to appropriate teams while maintaining ownership and follow-up Maintain and update customer data to ensure accuracy and completeness Meet or exceed service-level agreements (SLAs), productivity targets, and quality standards Identify recurring issues and provide feedback to improve processes, tools, or documentation Maintain a customer-focused mindset while balancing speed, accuracy, and quality About You You may be suitable for future Support Analyst opportunities if you: Prior experience in customer service, helpdesk, or support roles preferred Strong verbal and written communication skills Excellent problem-solving and analytical abilities High attention to detail and strong organizational skills Ability to manage multiple tasks and prioritize effectively Comfortable using technology, support tools, and learning new systems Team-oriented with a positive and professional attitude Why Submit an Expression of Interest Be considered early for upcoming Support Analyst vacancies Gain visibility with hiring managers for future roles No obligation—your details will be retained for relevant opportunities only How to Apply If you are interested in being considered for future Support Analyst roles, please submit your CV via this Expression of Interest advertisement. We will reach out should a suitable opportunity arise. Benefits Career growth opportunities in a diverse and supportive work environment. Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks) Hybrid Working Arrangement (2 days WFH) HMO coverage with free dependent upon hire. Free 24/7 access to our office gyms (Ortigas and Makati) Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Plus, additional benefits About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!