Supply Chain Analyst IV

Job Title: Supply Chain Analyst IV

Duration: 6 Months + Extensions

Location: Remote - (Preferred Pacific Time)

Job Description:

Summary:

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Job Responsibilities:

• Processing RMAs and analyzing driving factors for returns

• Partnering with service centers to resolve return-related issues

• Resolving discrepancies via Jira cases with service centers

• Validating returns and ensuring data accuracy

• Filing disputes for all retail customers through their portals and processes

• Identifying opportunities for process automation and efficiency improvements

• Leveraging AI tools to streamline returns workflows and reporting

Required Skills:

• 6-8 years of experience in RMA processing and returns analysis

• Experience using ERP systems, ideally Oracle

• Background in consumer electronics retail operations

• Strong analytical skills with ability to identify root causes of returns

• Experience with process automation and workflow optimization

• Familiarity with AI-powered productivity tools

• Proficiency in Jira or similar case management systems

• Retail compliance and dispute resolution

Education:

Bachelors degree within related fields similar to Supply Chain

Must-Have Hard Skills:

• Experience using ERP systems, ideally Oracle

• Background in consumer electronics retail operations

• Strong analytical skills with ability to identify root causes of returns

• Strong experience with process automation and workflow optimization

• Familiarity with AI-powered productivity tools

• Proficiency in Jira or similar case management systems

• Retail compliance and dispute resolution

Additional Requirements:

Years of Experience: 6-8 years of experience in RMA processing and returns analysis

Interview Process : 1-2 Rounds