Supplier Support Specialist

Inside the Role The Supplier Support Analyst plays a key role in supporting DTNA’s Procure-to-Pay (P2P) operations by ensuring timely resolution of supplier payment issues, maintaining vendor account accuracy, and driving operational excellence across Accounts Payable processes. This role independently manages supplier escalations, performs complex vendor reconciliations, resolves invoice and system-related errors, and partners cross-functionally to drive issue resolution. The position contributes to continuous improvement through KPI development, root-cause analysis, and process optimization, while supporting internal control and compliance requirements. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $58,000 - $75,000 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6 % as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 1 5 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans . What You Drive at DTNA Supplier Support & Escalation Management Act as primary owner for complex vendor and internal inquiries related to invoice processing and payment status Independently resolve Tier 3 Help Desk escalations with sustainable solutions Lead de-escalation using root-cause analysis and cross-functional coordination Partner with vendors to improve invoicing quality and reduce escalations Vendor Reconciliation & Issue Resolution Perform detailed vendor account reconciliations to resolve complex discrepancies Investigate non-payment issues across systems and process touchpoints Coordinate cross-functional resolution with Purchasing, Plants, and AP Communicate risks, findings, and required actions clearly Invoice Error Handling & Process Improvement Own resolution of error queues including cbFC exceptions Identify systemic issues and drive corrective actions Reduce recurring errors through process improvements Provide guidance on root-cause prevention strategies Business Support & Stakeholder Collaboration Respond to vendor and internal inquiries with timely resolution Support resolution of issues impacting invoice posting and payment processing Act as liaison across AP, Purchasing, and business stakeholders Continuous Improvement & KPI Development Develop, track, and analyze KPIs for AP operations Identify trends, root causes, and improvement opportunities Drive implementation of CI to mitigate inefficiencies or risk Methods, Processes & Systems Ensure adherence to finance policies and procedures Support process optimization and documentation (Standard Work) Maintain working knowledge of cbFC, Paragon, and other AP systems Internal Controls & Compliance Support internal control documentation and validation Monitor accounts and interfaces for compliance and accuracy Culture & Team Contribution Foster a collaborative and inclusive team environment Contribute to training, documentation, and knowledge sharing Demonstrate adaptability and continuous improvement mindset Knowledge You Should Bring Bachelor’s degree in Accounting, Finance, Business or related field 2 years of relevant experience in Accounting or Finance Operations related roles Experience in a vendor-facing environment, including vendor disputes, statement reconciliation, invoice exception handling, and related duties. Strong analytical, problem-solving, and organizational skills Effective communication skills with cross-functional stakeholders Proficiency in Microsoft Excel and PowerPoint Exceptional Candidates Might Have SAP (or similar) experience Exposure to KPI development and process improvement initiatives Knowledge of P2P controls and financial compliance Background in Tableau, Alteryx, or other data visualization tools #LI-LL1 LI-Hybrid Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Portland, OR US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.