Summer Internship - NOC Analyst

NOC Analyst Intern Launch Your IT Career with Hands-On NOC Experience We’re looking for a motivated NOC Analyst Intern to join our team and gain real-world experience in IT operations, system monitoring, patching, security alert response, and client support. This is a great opportunity for someone who is eager to grow a career in network operations, systems administration, cybersecurity, or managed IT services. In this role, you’ll work alongside experienced NOC Technicians and Analysts to help keep client systems secure, updated, backed up, and running smoothly. You’ll get exposure to industry tools like ConnectWise Manage, ConnectWise Automate, and Power BI, while building technical and operational skills that are foundational to a successful IT career. What You’ll Do As a NOC Analyst Intern, you’ll support day-to-day operations and help the team deliver excellent service across client environments. Your responsibilities will include: Support System Patching and Updates Help monitor patch compliance across client systems Assist with monthly patch reviews and follow-up checks after patch cycles Identify and document systems that need attention or further review Learn how patching, feature updates, and audit processes are managed in a production environment Respond to System Health and Security Alerts Monitor and help respond to normal-priority alerts related to system health and security Support timely first responses in alignment with team service expectations Assist with documenting alert activity and tracking trends over time Assist with Backup and Annual Audits Help complete quarterly backup audits for client environments Support annual audit preparation, review, and clean handoff to the CTM team Track completion through tickets and reporting tools Help ensure client records and audit outcomes are accurate and up to date Contribute to Operational Excellence Help keep tickets, boards, and documentation clean and organized Support team utilization and billable time goals Learn how operational metrics are used to improve service quality and team performance Gain exposure to how a high-performing NOC operates day to day What You’ll Learn This internship is designed to give you practical exposure to the tools, workflows, and expectations of a professional NOC environment. You’ll build experience in: IT monitoring and alert response Patch management and compliance tracking Backup auditing and systems review Ticketing systems and service operations Reporting and operational metrics Client-focused IT service delivery What We’re Looking For A student or recent graduate in Information Technology, Cybersecurity, Computer Science, or a related field Strong interest in IT operations, infrastructure support, cybersecurity, or managed services Strong attention to detail and a willingness to learn Good communication and organizational skills Ability to manage tasks, follow processes, and work in a fast-paced team environment Nice to Have Basic knowledge of Windows systems, patching, or endpoint management Familiarity with ticketing systems or IT support workflows Exposure to backup concepts, monitoring tools, or reporting dashboards Interest in pursuing a long-term career in technical operations or support What Success Looks Like In this role, success means being dependable, curious, and ready to contribute. You’ll make an impact by helping the team: Maintain strong patching and audit completion rates Respond to alerts quickly and accurately Keep boards and tickets organized Support operational goals, including billable utilization Deliver a high level of service to clients Why Join Us? This is more than just an internship — it’s a chance to build meaningful technical experience, learn from experienced professionals, and develop the habits and skills that will set you apart in IT. If you’re someone who enjoys solving problems, staying organized, and learning how IT operations work behind the scenes, we’d love to hear from you. About Mainstay Mainstay Technologies: IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium-sized businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work. It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times. Location We believe in Work-from-Anywhere and in the value of in-person relationships. We offer strong flexibility to work remotely, while also recognizing the importance of face-to-face connection through team meetings, all-staff gatherings, and in-person client meetings. We maintain a beautiful office in Manchester, NH, as well as a satellite office in Laconia, and we encourage each team member to choose the mix of home and in-office work that best supports their well-being and effectiveness. While coming into the office weekly is encouraged, it is not required. Because this role includes regular in-person client meetings, applicants must live within driving distance of our clients, offices, and team events to support client relationships, onboarding, and ongoing collaboration. Application We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications:  jazz.co, jazzhr.com, and applytojob.com