Success Coach (PSS3), Rowan Online

Schedule The schedule will fall between operational hours of 8:00am - 8:00pm, Monday through Friday based on departmental needs with expectations of at least one evening shift per a week. Work Environment This position is based at Rowan Online’s dynamic and interactive team hub, located in downtown Glassboro, NJ. Rowan Online Success Coaches thrive in our contemporary collaborative workspace, intentionally designed to facilitate meaningful connections and innovative thinking. In addition to the synergistic work environment, this role is eligible to participate in Rowan's Flexible Work Arrangement (hybrid work) policy. To ensure exceptional support for our online learners, in-office and remote days follow a consistent pattern, with regular adjustments for strategic meetings and special events. This student-centered role occasionally requires evening and weekend hours, along with occasional local travel to provide diverse engagement opportunities with Rowan Online’s learning community. What is the opportunity? Rowan Online is committed to expanding access, empowering students, and elevating the impact of high-quality digital education. We believe in fostering independence, curiosity, empathy, and leadership through flexible online pathways, meaningful engagement, and exceptional learning experiences. If you believe in the power of transformative online education, champion innovation, value inclusion, and are dedicated to helping students thrive, there is a place for you here. The Rowan Online Success Coach (PSS3) plays a vital role in ensuring students feel supported from enrollment confirmation through graduation. This position centers on proactive outreach, personalized academic planning, and data-informed engagement to promote retention, persistence, and timely degree completion. Success Coaches serve as trusted partners, guiding students through registration, transfer credit questions, and resource navigation while building meaningful, student-first relationships. What is in it for you? You will have the opportunity to make a measurable impact on student success and persistence in a growing online division of Rowan University. This role offers meaningful student interaction, cross-functional collaboration, and the ability to shape the online student experience through data-informed coaching. Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents). What will you be doing? You will proactively engage and manage a caseload of online students across degree and certificate programs, providing personalized academic guidance and holistic support. You will develop individualized degree plans, assist with registration, provide preliminary transfer credit estimates, and guide students from admission through first-term enrollment and beyond. You will communicate regularly with students via phone, email, text, and virtual meetings, ensuring accurate and timely documentation of all interactions in the system of record. You will leverage reports and dashboards to identify trends, prioritize outreach, and intervene early with students who may be at risk. You will serve as a concierge for university resources, connecting students to academic, financial, and personal support services, and participate in orientations, webinars, recruitment events, and engagement initiatives. What do we require from you? Bachelor’s degree from an accredited institution. Preference: Master’s degree in Higher Education, Counseling, Student Affairs, or a related field. At least two years of experience in academic advising, counseling, student success, or student affairs, preferably in higher education (additional relevant education may substitute for experience). Experience working with online, adult, transfer, or non-traditional students is strongly preferred. Ability to work effectively in a technology-driven environment with frequent data use and high student interaction. Proficiency with student information systems, CRM platforms, and advising tools (e.g., Banner, Starfish). Strong written, verbal, and interpersonal communication skills. Demonstrated customer service orientation and ability to build trust with diverse student populations. Ability to use data and dashboards to guide outreach and intervention strategies. Must have a track record of measurable success and achievement. Welcomes the challenge to grow, learn, and improve in a collaborative environment. Want to join? If you are energized by student success, thrive in a fast-paced and mission-driven environment, and are ready to make a meaningful impact in online higher education, we encourage you to apply. Salary & Benefits: In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is AFT: Range 21 ($63,833 - $73,416), with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors. For internal applicants, salary is determined per the Pay Adjustment formula (NJAC 4A:3-4.9 & 4.10) For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents). For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/ Notes: Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position. Only completed online applications submitted on or before the posted deadline will be considered. Rowan University is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Rowan University prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Rowan University. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.