Subscriber Retention Coordinator

Description The Minnesota Star Tribune is an innovative modern media organization building on an extraordinary 158-year legacy. With seven Pulitzer Prizes and numerous other accolades, we stand as a beacon of journalistic excellence in Minnesota. We are the heart and voice of the North. Our mission is to build a better Minnesota by connecting us with the people, ideas, and stories that strengthen our communities. We’re seeking dynamic leaders who are passionate about journalism and democracy to help shape this future. If you are excited about reinventing one of our state’s most trusted institutions and leading us into a new era of growth and excellence, we want to hear from you. As a Subscriber Retention Coordinator at our headquarters in Minneapolis MN, you'll play a crucial role in maintaining and strengthening relationships with our existing customers through targeted marketing campaigns and optimizing technical subscription operations. You'll work closely with our strategy, design and production teams to execute engaging content, optimize user journeys and reduce friction in the renewal process that drives customer loyalty and lifetime value. This is an exciting time, as we build AI into our workflows and experiences to optimize our marketing efforts and reach. You will have the opportunity to build on our AI workflows and seek out opportunities to optimize and create efficiencies, enabling humans to spend more time on critical work and less time on routine tasks. Responsibilities Test and optimize subscription elements including pricing, save interventions and reduce payment and technical friction. Track test results and analyze user data to find areas of opportunity. Produce targeted on-site promotional campaigns around upgrades, user subscription experience and upgrade opportunities. Create customer segmentation and targeting strategies to ensure relevant, personalized communications. Utilize AI to find optimizations in our marketing, data and subscription interventions. Produce email marketing campaigns, product updates, and promotional communications. Monitor campaign performance and create detailed reports on key metrics including customer retention rate, engagement, and ROI. Qualifications Bachelor’s degree in a related field. Minimum of 2 years of experience working with a subscription product, or relevant experience. Proficient with MS Office suite. Experience with reporting and analytics tools, familiarity with AI tools, ability to quickly learn and adapt to new tools and processes. Self-starter who is resourceful and highly organized, with strong analytical and problem-solving skills to interpret data, identify issues, and support effective solutions. Strong communication and writing skills with exposure to segmentation, personalization, and hands-on experience executing campaigns. Highly adaptable with ability to manage multiple competing priorities and make decisions within scope of authority. Basic knowledge of HTML and experience using AI tools to identify and optimize opportunities strongly preferred. Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TM, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation Range: The compensation range for this position is $26.45--$28.84/hour. Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. The Minnesota Star Tribune offers a competitive total rewards package, which includes a 401(K) match, healthcare coverage – medical, dental, and vision, life, disability, paid time off, and a broad range of other benefits. Learn more at benefits.startribunecompany.com . Physical Demands The physical demands described here are representative of those that are required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to remain in a stationary position (i.e. standing, sitting, or both) approximately 90%; move short distances approximately 5%; position self to pick up objects (i.e., bending, twisting, stooping) weighing up to 5 lbs. around the officing and moving (i.e. lift, carry, push, pull) items weighing up to 5 lbs. approximately 5%. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will work in a typical office environment. This role routinely uses standard office equipment such as computers, keyboards, mouse, photocopiers, and filing cabinets. Specific vision abilities required by this job include close vision and distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The office environment will have normal lighting and climate control tolerances. Work from home office environment may differ from the physical offices in Minneapolis, MN. Disclaimer The duties and responsibilities of this position and this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs. More about The Minnesota Star Tribune At The Minnesota Star Tribune, we recognize that our employees are our greatest asset, and we are committed to their happiness, growth, and well-being. Here’s a snapshot of the exceptional benefits we offer: Modern Downtown Office: Enjoy a state-of-the-art workspace with a free fitness center, collaborative center, golf simulator, and a rooftop patio. Comprehensive Benefits: Includes commuting subsidy, medical, dental, and vision insurance. Wellness & Work-Life Balance: Participate in our wellness program with financial incentives, generous paid time off, flexible holidays, one volunteer day, and two wellness days. Financial & Family Support: Benefit from a 401(k) with company match, paid parental and caregiving leave, hybrid work arrangements, and tuition reimbursement. Additional Perks: Access to an employee assistance program, pet insurance, flexible spending accounts, and health savings accounts. 2025 award winner of Fast Company’s Most Innovative Companies in Media and News and proud recipient of Newsweek’s Greatest Midsize Workplaces 2025 recognition. Equal Opportunity Employer Even if you don't meet every single requirement for this role, we encourage you to apply. At The Minnesota Star Tribune, we are dedicated to building a diverse and inclusive workplace and welcome applicants from all backgrounds.