Strategy & Operations (People)

# About Clipboard Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top [ Y-Combinator company ](https://www.ycombinator.com/topcompanies/) and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ## **About The Team:** This role sits within our People team, but we're not your typical People team. We aren’t focused on writing policies or telling people what they can’t do; we’re problem chasers, focused on identifying the most important jobs to be done in order to best support the organization. If you ask anyone here what they think about our team, we will hope they would say: “They enforce high standards across the org,” “They are my go-to resource to think through tough people problems,” and “They are some of the most strategic thinkers and problem solvers in the org”. ## **About This Opportunity** Honestly, we think your typical JD is deceptively unhelpful for high-growth startups. We're a team of entrepreneurial problem solvers who get excited about making the lives of our internal customers (Clipboard team members) better and building a next-generation People function. The day-to-day of the role constantly are constantly shifting, but here’s some examples of what you can expect to do: - Partner with leaders and managers across the company on key personnel decisions and challenges. This could include everything from designing an automation to help a team with a hiring push, to conducting exit conversations, to coaching a manager through a decision about a leave of absence, and everything in between. - Conduct quarterly departmental “audits” that dive deep into each team and use these findings to partner with department leaders to create strategic and impactful changes that improve how each team, and our company as a whole, operates. - Own and execute initiatives that have team-wide or organizational-wide impact, such as running point on a new system implementation or rebuilding a core onboarding or offboarding process. - Notice and constantly solve problems of all kinds. You notice what’s not working, connect the dots, and take ownership of making it better. This is a high-impact individual contributor role with significant opportunities for skill development and expanded influence within the organization. Please note that this position does not include a direct path to people management within the People team. You can learn more about us through our [Candidate Hub](https://www.notion.so/Clipboard-Candidate-Hub-3118643321f4804a9bd9c972f3e65dda?source=copy_link), our [careers page](https://www.clipboardworks.com/careers) and [this video](https://www.loom.com/share/00bf12ab940946c6af2f95b62ab7fc89) from Carmen on our Strategy & Operations team, providing more details on the role and answering some of the most frequently asked questions. ## **The Ideal Candidate** - Likely won’t come from a traditional HR background - while this role sits within the People team, our organization is not focused on traditional HR and People initiatives, so we have found some of the most successful people don’t have HR/People Ops backgrounds, and therefore, don’t have any preconceived ideas of what HR is and what HR should do. - Is okay with chaos - we are still very much a high-growth start-up, which means things change frequently. You can adapt to the needs of the business and can pivot at the drop of a hat. You don’t overly impose structure and organization where it is not needed but do see where a system or process could make a meaningful difference. - Is a game for anything - your motto is “put me in coach”. It doesn’t matter where, or what you are doing, you are game to take it on and figure it out. You aren’t scared to do something new or something you think you won’t like because you see the big picture, and are most interested in chasing the most important problems. - Knows their limits - you need to be self-aware enough, and have good enough judgment, to know what you don’t know. You can assess the situation accurately, and tell yourself to seek additional help when a wrong decision could have serious implications for the business. - Enjoys being challenged, stretched, and pushed - you continually push and challenge yourself, but you seek it from your peers and managers also. You thrive off of feedback, and find ways of implementing to get immediate traction. ## **Other Important Information** - This role does not offer visa sponsorship at this time. - Location: Must reside in Pacific, Mountain, or Central Time and be able to work Pacific hours. There is a preference for candidates who prefer a slightly later working schedule (for example, signing off at 6 or 7 pm PST.) **Quick Note on Scammers:** Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members [here](https://forms.gle/SyGaxHFbon7Hg9fW6).