Strategy & Operations Lead

The climate crisis is the defining challenge of our time—but it’s also the greatest opportunity for innovation, and a challenge we’re proud to take on. At Overstory, we’re harnessing cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes. The grid is the backbone of life as we know it. It powers hospitals, keeps food fresh, and ensures communities stay connected. But extreme weather, aging infrastructure, and growing wildfire risks are putting this critical system under pressure. All of this combined makes the electric utility industry the greatest opportunity for tackling climate change. One of the leading causes of catastrophic wildfires and power outages? Trees and brush coming into contact with power lines. That’s where we help. At Overstory, we use AI and advanced satellite imagery to pinpoint and prioritize vegetation risks before they materialize. By giving utilities critical analysis on those risks, we’re helping prevent outages, reduce wildfire risks, and accelerate the transition to a safer, more resilient grid. Our team spans the Americas and Europe, and we work with utility partners across the Americas and beyond. We’re outdoor enthusiasts, musicians, artists, athletes, parents, and adventurers. What unites us is a passion for solving complex problems, a commitment to climate action, and the belief that technology should be a force for good. Join us to help us build a more resilient world together. Role & Team As a Strategy and Operations Lead at Overstory, you will play a critical role in linking our customer impact, data analytics, and product direction. Overstory’s vegetation intelligence technology provides industry-leading insights that help utilities improve their operational and strategic decisions. You’ll be the “tip of the spear,” working directly with utility customers to conceive of and deliver actionable analyses to solve their most pressing problems, while helping identify which solutions should inform our next generation of product capabilities. This is a strategically significant hands-on role for someone who wants to move from advising on problems to owning them: using analytics to help utility customers turn Overstory insights into action today, and using what we learn to shape the product that scales that impact tomorrow. This is a great opportunity for someone who loves solving client problems through analytics AND is interested in a product or operational role where they can build new capabilities at a high-growth mission-driven company. Additional highlights of this role include: Ownership: Innovate on, deliver, and grow a critical capability for a fast-growing business from customer problem-solving through to scalable productization. Impact: Make a tangible, scalable contribution to climate resilience in the power sector. Skills: Leverage your advisory and analytical toolkit while building product judgment, technical depth, startup operating experience, and your craft with AI tools. Trajectory: Grow your career at a high-growth company, with potential pathways into Product, Customer Success, Sales, or Strategy functions. Time Zone Requirement: North America ( EST strongly preferred ) What You’ll Do Drive customer impact through analytics Own end-to-end analytical work for existing and new utility customers, in close partnership with Customer Success. Solve customer problems by bringing your full client advisory toolkit to bear: understand their goals and constraints, structure and analyze the problem, communicate and iterate on results, and guide to take action and create real-world impact Analyze large, complex datasets from Overstory’s platform, customer systems, and third-party sources and deliver outputs in the format that creates the most value: Excel models, presentations, in-product workflows, and lightweight prototypes that can inform future product development. Bring creativity, drive, and a curious, customer-first mindset to everything you do, ensuring customers maximize the value of our vegetation risk insights Help shape what we build next Identify patterns across customer needs, use cases, and analytical projects, and translate them into clear opportunities for product development. Help determine which customer solutions should remain bespoke, which should become repeatable workflows, and which should evolve into scalable product capabilities. Partner closely with product teams to define frameworks, metrics, prototypes, and product ideas that improve how customers use and realize value from Overstory’s insights. Bring a deep understanding of customer decision-making, data needs, and operational realities into roadmap discussions and product prioritization. Scale our ability to serve customers in novel ways Create processes, templates, and playbooks that become a core part of our customer experience. Improve how we deliver customer-facing analyses and experiences across teams. Strengthen the analytics workflows and infrastructure that support both customer impact and future productization. Skills & Experience Passionate about tackling climate challenges with data-driven solutions. 4-7 years of professional experience managing customer relationships as a trusted advisor/counterpart; extremely comfortable in front of customers. Excited by the opportunity to use customer-facing analytical work to influence product direction and help build more scalable solutions over time. Strong experience working with large, complex datasets to create valuable business insights; can break down large problems into smaller, easier-to-digest parts Proficiency in Excel for data modeling and analysis. Demonstrable track record of learning new technical analysis tools (e.g., SQL, Python / pandas, geospatial analysis tools) Demonstrable experience (or at a minimum a serious interest in) leveraging AI tooling to accelerate business impact. Proven ability to solve ambiguous problems, listen actively, collaborate with stakeholders, and lead through influence. Excellent communication skills, with the ability to translate technical findings for non-technical audiences Nice To Have Experience with Python / pandas, SQL, and/or GIS Background in utility operations, infrastructure, or vegetation management Prior work in a high-growth startup or mission-driven company Exposure to remote sensing, AI, or geospatial analytics Experience working in a management consulting firm About Our Team We are a group of 100 people from all over the world. Fifteen nationalities are represented in our team and at last count we speak fourteen languages: English, Dutch, French, Spanish, German, Italian, Portuguese, Russian, Luxembourgish, Lithuanian, Bulgarian, Cantonese, Estonian, and Danish. We work remotely from eleven countries and are looking for candidates that are living and working in one of them: United States, the Netherlands, United Kingdom, Ireland, Estonia, Portugal, France, Sweden, Switzerland, Denmark and Canada. We gather once a year in-person for our unforgettable team gathering event. We also offer the option to occasionally meet up for in-person collaboration. Diversity & Inclusion The climate crisis is a human crisis that requires diverse perspectives to solve. We place enormous value on diversity and believe that the best ideas emerge when people with different backgrounds and experience work together. We remain committed to scaling a team that reflects the communities we serve, and strive to uphold equitable and inclusive practices across every aspect of our business. We are responsible for creating and maintaining a culture where everyone - regardless of background - has a voice in building a sustainable future. Our Values Tackling the climate crisis is our greatest mission. We act with urgency. Our curiosity fuels our growth. We recognize that change is constant, and we find joy and power in exploration. We’re rooted in diversity. Just as ecosystems need biodiversity to thrive, our resiliency comes from our differences. We care for each other. We love the power of machines but we nurture each other as humans. Trust is fundamental. We assume the best in everyone, and we share ideas openly so that we have a positive impact. _________________________________ Use of AI in Our Hiring Process We sometimes use AI tools to support parts of our hiring process, such as helping us manage applications more efficiently or ensuring job descriptions are clear and inclusive. All hiring decisions are always made by people, not machines. Any data processed by AI is handled securely in line with GDPR and our Privacy Notice .