Strategy & Operations Lead

About the role: Reporting to Forter's Chief of Staff, the Strategy & Operations Lead will serve as a force-multiplier for the Chief of Staff function — driving execution of high-priority cross-functional initiatives, maintaining the operational cadences that keep the leadership team aligned, and supporting the preparation of key moments such as board meetings and quarterly offsites. This is a high-visibility, high-impact role designed for someone who combines sharp analytical thinking with strong execution discipline. You'll work across the entire business, partner directly with senior leaders, and build the operational muscle to grow into roles of increasing strategic scope over time. What you’ll be doing: Cross-Functional Project Management Drive strategic projects: Support end-to-end execution of high-priority, ad hoc strategic projects on behalf of the Chief of Staff and President, managing scope, timelines, and stakeholder coordination from kickoff through completion. Build execution infrastructure: Develop and maintain structured tracking systems (e.g., project plans, dashboards, status trackers) to provide the Chief of Staff and leadership team with clear visibility into initiative progress and blockers. Coordinate across the business: Work across Sales, Product, Finance, Marketing, and other functions to surface dependencies, align on priorities, and unblock execution, serving as a connective layer between teams. Identify and escalate blockers: Quickly diagnose obstacles slowing down key workstreams and surface proposed solutions to the Chief of Staff, with a bias toward action. Management Rhythm & Operating Cadence Support leadership cadences: Support the Chief of Staff in maintaining the operating rhythm of the leadership team, including preparing materials, pre-reads, and follow-up summaries for key meetings. Track and close action items: Track action items and commitments coming out of management meetings and offsites, following up with owners to ensure completion and escalating where needed. Improve operating processes: Identify opportunities to improve how the leadership team operates — from meeting formats to reporting templates — and build scalable processes where gaps exist. Board & Executive Preparation Support Coordinate board prep logistics: Support coordination of quarterly board meeting preparation — working with management team members to collect inputs, consolidate content, and ensure materials are accurate, consistent, and on schedule. Standardize presentation frameworks: Help develop and enforce a standardized structure for how leaders present projects and goals, ensuring consistency in content and format across the board deck and other executive communications. Support dry runs and follow-up: Assist with organizing dry run sessions and managing follow-up after board meetings, including tracking decisions and action items. Offsites & Strategic Events Plan and execute offsites: Partner with the Chief of Staff to plan and execute quarterly leadership offsites — building detailed agendas with clear objectives, coordinating logistics with executive assistants, and preparing materials. Facilitate productive sessions: During offsites, support facilitation by tracking time, capturing notes, and ensuring discussions move toward concrete decisions and outcomes. Document and distribute outcomes: Produce clear post-offsite summaries documenting key takeaways, decisions, and follow-up plans, and distribute these to all participants with assigned owners and timelines. Strategic Research & Analysis Support strategic decision-making: Conduct structured research and analysis to support the Chief of Staff and President on strategic questions — synthesizing findings into clear, concise frameworks or recommendations. Create executive-ready materials: Build slide decks, memos, and briefing documents that distill complex information for senior leadership audiences. What you’ll need: MBA with 2+ years of experience in management consulting, investment banking, or a similar high-output analytical environment. Experience in a tech or high-growth company is a plus. Strong project management skills — you know how to break down complex initiatives, build plans, and keep multiple workstreams moving simultaneously. Exceptional organizational skills and attention to detail, with the ability to manage competing priorities without letting things fall through the cracks. Sharp analytical and structured thinking skills; comfortable turning ambiguous questions into clear frameworks or recommendations. Excellent written and verbal communication skills, including the ability to create crisp, polished presentations and written materials for an executive audience. Low ego, high ownership. You're comfortable doing whatever it takes — from strategic analysis to logistical coordination — to make the people you support successful. Naturally collaborative and cross-functional; you build trust quickly and have experience working effectively with senior leaders across the departments. About us: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including: Great Place to Work Certification (2021, 2022, 2023, 2024,2025) Fortune’s Best Workplaces in NYC (2022, 2023 and 2024 ) Forbes Cloud 100 (2021, 2022, 2023, 2024, and 2025) Life as a Forterian: We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience. At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at [email protected] . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Benefits: Competitive salary Restricted Stock Units (RSUs) Matching 401K Plan Comprehensive and generous health insurance, including vision and dental coverage Home office allowance Generous PTO policy Half day Fridays Hybrid work: At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive. *Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes. Salary Range: $168,000 - $200,000 annually + bonus + equity + benefits The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level. Forter's Applicant Privacy Policy