Strategic Training & Quality Intern

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion. Our mission is simple: make circular fashion the norm, not the exception. Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way. Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US. Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry. Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day. As our Strategic Training & Quality Intern, you will be the backbone of the CS team. You’ll sit at the intersection of operational excellence and brand voice, ensuring our global Customer Service (CS) teams have the right tools, knowledge, and data to deliver a seamless Customer Experience. You won't just be updating documents; you’ll be helping us redefine how circular fashion feels for millions of users. What will you do 1. Knowledge management & content guardian ● Knowledge base mastery: Keep our internal knowledge base clean and up-to-date. You’ll ensure that every process reflects our latest guidelines. ● Academy refresh: Align training materials in our Academy with Knowledge base updates. You’ll help create "Explain like I'm a Pro" content that is scannable and engaging for our agents. ● Brand voice: Audit macros and internal guides to ensure our voice remains warm, clear, and professional. 2. Data insights & performance analysis ● Performance deep-dives: Conduct high-level analysis on CSAT and E-Reputation (Trustpilot, social sentiment) to identify trends. ● Quality analytics: Leverage Data from our QA tool to spot coaching opportunities and celebrate our wins. ● Knowledge optimization: Analyze knowledge base search trends and usage data to identify knowledge gaps and improve content discoverability for the teams. 3. E-Reputation support ● Assist in monitoring brand sentiment across platforms. ● Help draft empathetic, solution-oriented responses that turn detractors into brand advocates. Who you are ● A natural communicator: You have an impeccable command of English. You know how to be professional without being "corporate." ● Data-informed: You aren't afraid of a spreadsheet. You can look at a Quality Score and tell the story behind the numbers. ● Luxury mindset: You understand that in the second-hand market, trust is our most valuable currency. ● Organized & agile: You can balance long-term projects (like an Academy audit) with the fast-paced daily needs of a global team. What We Offer Purpose-driven work at scale Join a company reshaping the fashion industry towards circularity, you directly contributes to reducing waste and extending the life of luxury items. High-impact scope & ownership Work on products used globally, where your decisions have immediate, measurable impact on millions of users across 70+ countries. A truly international environment Collaborate with a diverse team of 50+ nationalities across Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City. Career acceleration in a fast-moving scale-up Take ownership early, grow fast, and shape your path, as an expert or a future leader. Learning & growth as a priority Dedicated budget, continuous feedback culture, and opportunities to work on cutting-edge topics (AI, marketplace dynamics, scalability, etc.). Flexible ways of working Hybrid model (typically 2 days remote per week), with trust and autonomy at the core of how we operate. Give back through action 2 paid days per year to support a cause of your choice and actively contribute to positive impact beyond your day-to-day role. Competitive compensation & benefits Including bonus, health coverage, lunch vouchers, Gym-Pass, and additional legal perks depending on your location. Research shows that candidates from underrepresented backgrounds including women, people with disabilities, and other marginalized communities, are less likely to apply unless they meet 100% of the criteria. At Vestiaire Collective, we believe diversity drives better decisions, stronger products, and more meaningful impact. If this role excites you but your experience doesn’t align perfectly, we still encourage you to apply, your perspective could be exactly what we’re looking for. Vestiaire Collective is proud to be an equal opportunity employer. PS: We take candidate experience seriously, and your safety too ! Vestiaire Collective will only contact you through official email addresses ending in @vestiairecollective.com or [email protected] . We will never: Contact you via WhatsApp, Telegram, or similar platforms Ask for payment or banking information at any stage of the process If you receive a suspicious message, please report it to: [email protected]