Why MSI? We thrive on solving challenges.
As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.
We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.
Bring on your challenges and let us show you how we build insurance better.
The Strategic Relationship Manager will report directly to the Head of Innovation & Growth and will be responsible for driving new business growth, expanding MSI’s presence in the multifamily market, and managing partner relationships. This role will focus on developing new distribution partnerships, deepening new and existing relationships and delivering a premium advisory experience. The successful candidate is a motivated sales professional who thrives in an external client-focused environment, can influence internal key stakeholders, and consistently delivers embedded insurance solutions that protect the assets of property managers, owner/operators, and tenants of their communities. Success is measured by consistent growth, exceptional partner experience, and disciplined sales execution.
Principal Responsibilities:
1. New Distribution Development
Identify and prospect new distribution partners in the multifamily ecosystem
Build executive-level relationships within PMS platforms, Software Platforms, agencies, and captives
Lead end-to-end sales cycles from outreach through contracting and launch
Develop tailored value propositions aligned to partner business models
Coordinate with product, underwriting, and operations to structure scalable programs
2. Organic Growth & Expansion
Manage and grow existing strategic partnerships
Identify opportunities for:
Cross-selling additional MSI products
Expanding into new states
Increasing adoption rates within contracted portfolios
Migrating legacy programs to MSI solutions
Drive revenue expansion through land-and-expand strategies
Monitor performance metrics and proactively address adoption gaps
3. Cross-Functional Leadership
Partner with Program Management, Client Success, Product, Compliance, and Operations to ensure smooth onboarding and state enablement
Support marketing efforts including go-to-market launches and co-branded initiatives
Provide feedback loops to program management, client success, and product based on field insights
Maintain accurate pipeline reporting and forecasting
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.