Strategic Projects Lead, Managed Services

Strategic Projects Lead, Managed Services Prolific Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision. The Role As we scale our Managed Services division, we’re seeking a Strategic Projects Lead to scope, design, and deliver complex human data projects. You’ll work directly with leading AI companies, researchers, and product teams to set up impactful, scalable pilots—from first client conversation to task material design, rater training, and operational execution. This is a high-ownership, cross-functional role ideal for a creative strategist and operational builder who thrives in ambiguity, loves solving complex problems, and wants to drive the future of how human data powers AI. What You’ll Be Doing Own project scoping and feasibility: Engage with customers to understand their objectives, co-create study designs, assess viability, and propose clear success criteria. Lead project setup: Draft protocols, instructions, workflows, and platform configurations tailored to the client’s use case. Design and operationalize rater pipelines: Develop scalable onboarding, training, QA, and performance tracking processes. Run pilots and iterate: Launch small-scale tests to evaluate feasibility, cost, quality, and throughput, then optimize for scale. Ensure delivery excellence: Project manage execution to timelines and budgets, providing customers with proactive updates and insights. Collaborate cross-functionally: Work with Data, Product, and Engineering to identify automation opportunities, improve task templates, and build reusable solutions. Document learnings: Create playbooks, case studies, and standardized workflows that enhance operational readiness and reduce setup friction over time. What You’ll Bring to the Role 7+ years experience in strategy, operations, consulting, product, or customer-facing delivery roles—ideally within a high-growth, data or tech-focused environment. Strong analytical and systems thinking abilities, with a track record of designing and delivering operational processes. Comfortable working with technical stakeholders and learning new tools, platforms, or frameworks quickly. Skilled at translating abstract problems into structured plans, and executing with high attention to detail. Excellent written and verbal communication, with strong project management and cross-functional influencing skills. Excited by ambiguity, complexity, and building something new from scratch. Curious and passionate about AI, data quality, and how humans contribute to responsible model development. Nice to have Experience in data labeling, annotation, rater workflows, or evaluation tasks. Knowledge of SQL, Python, or tools like Notion, Zapier,Asana & Miro Familiarity with LLM applications, model evaluation frameworks, or human-in-the-loop systems. Experience managing domain experts, linguists, programmers, or other specialized raters. Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breath and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role’s location as well as your skills, experience, and relevant education or training. You can check the job posting’s subtitle to see where the position is based. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process. For pay transparency, the base salary range for this full-time role in San Francisco or New York is $150,000-$200,000 per annum and negotiable for other states. Links to More Information Benefits External Handbook Website Youtube Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. 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