Strategic Operations Lead

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you Owner is in a time of hyper-growth: we’ve more than doubled every year, and we’re on track to do the same moving forward. With this extreme growth, critical, complex, and cross-functional projects are appearing across the company. We’re testing and adopting a new pricing model, we’re bringing on a whole new segment of customers, and we’re transforming the way we interface with our customers to name just a few. We’re making the first hire on our strategic operations team alongside our COO and Chief of Staff to take on the highest priority items across the company and drive lasting, transformational impact. We’re looking for someone with high ownership and world-class bias to action who will be responsible for the following: Driving high-impact, cross-functional initiatives Identify and lead the highest-leverage projects that are too new or complex to have a natural owner within the business. You’ll spin up and own strategic initiatives or functional areas that require urgent focus or long-term incubation—driving execution and impact where the company needs it most. Supporting company-wide operating rhythms and goal execution Partner closely with the COO and Chief of Staff to ensure alignment and delivery of company-level objectives. You’ll help manage the operating cadences that keep the business on track for our ambitious goals, and you’ll lead projects to course correction where needed. This role is a chance to build and influence the future of one of the fastest-growing startups in the country on some of the most visible and high-impact projects. The impact you will have Launch and lead critical, zero-to-one initiatives across the business: standing up pilots, solving cross-functional gaps, or incubating functions that don’t yet exist. Support key projects to “finish the swing” with quality and deliver the anticipated impact Investigate and identify underserved / unfinished areas for high leverage project work through analytics and qualitative investigation Support the COO and Chief of Staff to execute the annual operating plan through supporting operating rhythms, uncovering areas of concern, and helping functional leaders correct course Act as an owner of this business pushing the needle on strategy and priorities Who you’ll work with Chief of Staff / Head of Strategic Operations (Direct manager) President & COO (Close advisor) Functional executives, VPs, and directors + product and data teams (cross-functional collaborators) What we're looking for 5-7 years of experience working across Management Consulting, Strategy, or Operations. Bonus for experience working on hard operational problems i.e. supply chain, logistics, pricing, etc. Proven track record - you’ve owned business-critical programs and launched 0-to-1 initiatives in high-paced environments. An extreme bias-to-action - you attack every problem you spot full speed when others would still be having meetings about it and you take pride in the quality of your work Strong analytical chops - nothing can stand between you and getting a solution stood up whether it’s a back-of-the-envelope model in excel or an AI-powered data pipeline in SQL/python (it doesn’t have to look pretty, but you can’t be scared to try) An innate problem-solver - you thrive in ambiguity and excel at identifying and structuring problems, distilling complexity, and getting to action. A strong communicator - you can coordinate stakeholders across functions, align resources, surface risks, and keep teams rowing in the same direction. Pay and benefits The estimated base salary range for this role is $160,000 - $200,000 USD plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! What our interview process looks like Step 1: Recruiter Phone Screen Begin with a conversation with a recruiter to evaluate your background, better understand what you’re looking for in your next opportunity, and answer any early questions you may have about the role or company. Step 2: Hiring Manager Interview Participate in a 45-minute video interview with the hiring manager. This conversation will go deeper into your experience, approach to work, and views on problem-solving and collaboration. Step 3: Technical Case Study (Pass/Fail) Receive a technical case study to complete independently. You will have seven days to submit your assignment. The team will review your submission and provide detailed feedback on whether you have passed or not passed this stage. Step 4: Full Round / Case Study Presentation If you pass the technical case study, you'll move forward to a 60-minute presentation round with several members of the Business Operations team. You'll walk the team through your approach, thought process, and recommendations, and answer live follow-up questions. Step 5: Final / Executive Interviews The final stage consists of one to two executive interviews with C-suite leadership team members. These 30-minute conversations focus on overall alignment, communication, strategic thinking, and long-term fit with the business. Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.