About Stitch
Stitch
is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
Stitch is looking for a Strategic Growth Manager to own, manage, and grow a national and international enterprise client portfolio.
You will be the strategic advisor and primary point of contact for some of our largest clients (account size of $100k+ per month) from the moment the partner signs with Stitch. You will manage relationships at all levels of our global client base, including executives, middle-layer management, and operational team members.
You will work closely with various internal Stitch teams, such as sales, marketing, support, product managers, engineering, and our c-suite, to direct our business efforts and build world-class partnerships with our clients.
The key to success here will be your ability to utilise your deep understanding of the Stitch product and the client business environment to create the conditions for new revenue and business value faster. You will be accountable for managing and growing client account value.
The ideal candidate is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. You have exceptional interpersonal skills, naturally, take initiative, and use first-principle thinking to solve problems.
Reporting line
Head of Strategic Growth
Key Responsibilities
Creating and owning client-specific success plans to drive the long-term success of clients through rapid adoption of existing products, upsells, and cross-sells
Oversee and ensure the success of the entire client journey from the point of signature
Building high-touch, consultative, and strong relationships with enterprise clients and teams at all levels by using strategic stakeholder initiatives
Analyse client’s performance and provide recommendations to maximise the adoption of Stitch
Delivering strategic expertise and education to clients as you guide them through the client lifecycle with Stitch
Understanding the intricacies of our products, services, and partner networks thoroughly and leveraging these as needed to meet our clients’ needs
Collaborating with various teams (Sales, Legal, Integration, Product, Support, Finance, data, fraud, c-suite) across the company to ensure a first-class client experience
Focusing on exceeding the strategic and financial targets of our clients by analysing active payment products, transaction volumes, and service levels
Analyse client data and trends to drive value-adding insights and solutions to client problems
Take a proactive and responsive approach to customer service and problem-solving
Requirements
Bachelor’s degree or equivalent work experience
5+ years’ experience in an Operations, Account Management, Relationship Management, or Customer Success role, preferably at a SaaS B2B company
People driven - very high EQ
A strategic thinker with excellent project management skills
Outstanding analytical skills and data-driven approach when making any decision
Customer-oriented and able to establish robust relationships with the assigned customer base
Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently
Exceptional communication skills and negotiation techniques
A team player who loves working with diverse groups and people
Willingness to travel 30% of your time
Nice to haves
Analytical/statistical background
Previous experience in the payment space in South Africa or other global companies
Good knowledge of today’s major e-commerce and payment technologies, players, and trends
You would be an excellent fit for this role if
You come from a data-driven / analytical background and want to use this foundation to drive strategic initiatives at some of the largest local and international enterprises.
You are a hustler at heart - you get things done. You don’t follow the norm in your approach to solving problems.
You approach any problem/discussion using first principles
You get a “kick” from working with people and winning people over
You can manage and drive value in a room filled with executives, you are confident and enjoy challenging strategic environments
You want to work for a scale-up where things move quickly and environments change constantly
Benefits & Perks
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Remote-friendly Work
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
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Stock Ownership*
We believe in the power of ownership. That's why every full-time team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
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Time Off*
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
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Learning & Development Fund*
We are committed to the professional growth of our team. Each year, we allocate $3,000 per full time team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
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Health Insurance Contribution*
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
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Equipment
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
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Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Bi-annual work retreats
New starter dinners
Frequent team and company events
Compliance with POPIA
Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.
Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.
*these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staff