Strategic Customer Success Manager - Life Sciences

Our Team Dandelion Health was founded in 2020 by experts in health tech , hospital systems , academia , and clinical AI . We are building the world’s largest AI training and clinical development platform. Today, we pride ourselves on our ability to make data access as easy as possible for AI developers, pharma, and medical devices, while raising the bar for patient safety and data quality. Tomorrow, we will be the place where any healthcare organization can go to build a responsible clinical AI product. Our culture is all about learning from data and improving, so we can help our clients improve health through AI. Meet the rest of our team here . Our Data We partner with health systems to safely and ethically make their de-identified patient data available to AI developers. Currently, the data is acquired from Sharp HealthCare, Sanford Health, and Texas Health Resources – with two additional U.S. health systems joining soon. We have clinical data dating back to July 1, 2016. This data represents over 10 million patients and includes but is not limited to: Structured data (e.g., 100% of the EMR, including some claims) Unstructured text (e.g., clinical notes, radiology reports) Images (e.g., DICOM, pathology) Video Waveforms Continuous streaming monitoring data Your Role As a Strategic Customer Success Manager - Life Sciences, you will oversee Dandelion Health’s most important strategic life science accounts and ensure the successful implementation of partnerships. You will translate customer business needs into deliverables, quarterbacking execution across data science, engineering, and growth teams. Your goal is not only to deliver on the initial scope of work but also to identify opportunities for upselling and expand projects into long-term, multi-million-dollar partnerships. You will own client communications, internal project plans, and engagement management end-to-end. By building strong executive and operational relationships with partners, you will ensure alignment on priorities, anticipate challenges, and deliver measurable outcomes. Internally, you will bring the voice of the customer into planning conversations and drive cross-functional alignment to meet customer goals. You thrive in client-facing environments, can navigate technical and non-technical conversations, and are motivated to build lasting partnerships that drive both customer success and Dandelion’s growth. You will report directly to the VP of Business Development. Responsibilities Deliver and Expand Partnerships : Ensure successful execution of initial projects and proactively identify opportunities for upsell, cross-sell, and long-term expansion into multi-million-dollar partnerships. Translate Business Needs into Deliverables : Partner with customer executives to understand business objectives and convert them into impactful deliverables that create clear value. Quarterback Engagements : Lead end-to-end execution of strategic accounts, coordinating data science, engineering, and growth resources to deliver on time and at high quality. Set clear priorities, track progress against deliverables, and escalate or resolve issues to keep engagements on track. Act as the central point of accountability, ensuring all internal stakeholders are aligned and that clients receive a seamless, integrated experience. Own Client Communications : Serve as the primary point of contact for strategic accounts, managing executive updates, project milestones, and issue resolution. Support Complex Deals : Provide leverage for the growth team in structuring deliverables, implementation plans, and timelines for large, complex partnerships. Drive Alignment : Ensure data integrity across tools (e.g., Salesforce, Jira) and maintain clarity for all stakeholders on account status, progress, and opportunities. Inform Product Roadmap : Surface partner needs, feedback, and market insights to influence product strategy, ensuring Dandelion’s roadmap and features align with customer priorities and emerging opportunities. Qualifications Required: 4+ years of consulting, strategic account management, or client-facing experience, ideally in life sciences, healthcare, or health tech. Strong background in project management with proven ability to lead cross-functional engagements from start to finish. Prior analytical experience, with the ability to bridge conversations between technical and non-technical stakeholders. Exceptional communication skills, with experience engaging senior executives (VP and above) and translating complex work into business impact. Demonstrated ability to upsell, cross-sell, and expand customer relationships into larger, revenue-generating partnerships. Highly organized and goal-oriented, with strong problem-solving skills and the ability to anticipate and proactively resolve challenges. Comfortable working in a fast-paced, early-stage environment where flexibility and ownership are critical. Willingness to travel as needed for client meetings and industry events. Preferred: 3+ years in life sciences or healthcare consulting, with strong emphasis on client engagement and project delivery. Experience working with data scientists, healthcare analytics projects, and data products Team Benefits Remote work and flexible hours. Availability needed for meetings, which we try to keep to a healthy minimum Complete wellness benefits including healthcare, dental, vision, PTO, sick days and more. Ask for details Professional development days to build your skills Collegial work environment Academic bent towards inquiry and problem solving but start-up speed and flexibility Great balance of focus time to work on projects but easy to access team members to discuss issues and work collaboratively Dandelion is a mission-driven company that is focused on improving patient care