Strategic Business Analyst

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. Position Summary: The Director, Accounting serves as a strategic finance leader responsible for strengthening accounting operations, financial integrity, compliance governance, and scalable reporting capabilities across Empower’s hyper-growth 503A and 503B manufacturing environment. This role owns enterprise accounting processes, close optimization, audit readiness, financial controls, and operational accounting transformation while integrating financial, operational, and regulatory data into accurate reporting frameworks supporting executive decision-making. Leveraging AI as a force multiplier, the Director improves reporting speed, analytical quality, risk visibility, and operational scalability through automation, advanced analytics, and modern accounting technologies. The position partners closely with Finance, Operations, Compliance, Quality, and Executive Leadership to protect financial accuracy, strengthen regulatory resilience, and support sustainable growth. Success requires P80–P90 talent demonstrating strategic thinking, execution rigor, learning agility, enterprise ownership, and transformational leadership capabilities. Responsibilities: Enterprise Accounting Leadership Accounting Governance: Lead enterprise accounting operations across multiple business functions while strengthening financial governance, reporting accuracy, operational controls, and regulatory compliance within a rapidly scaling manufacturing environment. Develop scalable accounting frameworks, AI-supported reconciliation processes, and standardized financial procedures that improve close efficiency, strengthen financial integrity, reduce operational risk, and support executive decision-making across complex enterprise operations. Close Optimization: Oversee enterprise close processes, financial consolidations, account reconciliations, and reporting timelines while implementing automation strategies and AI-enabled workflows that improve accuracy, visibility, and operational scalability. Partner cross-functionally with Finance, Operations, and Compliance leadership to streamline accounting activities, strengthen reporting discipline, and ensure timely delivery of accurate financial information supporting strategic growth and operational execution. Financial Integrity: Establish enterprise accounting standards, reporting controls, and financial governance frameworks ensuring consistency, transparency, and compliance across operational and financial processes. Lead initiatives focused on process harmonization, policy standardization, and automation enablement while improving audit readiness, reducing manual dependencies, and strengthening enterprise accountability in a highly regulated and rapidly evolving business environment. Operational Accounting & Process Transformation Process Modernization: Lead accounting transformation initiatives focused on workflow modernization, automation enablement, process optimization, and scalable operational accounting practices supporting enterprise growth objectives. Design future-state accounting workflows integrating AI-driven capabilities, system enhancements, and standardized controls that improve operational efficiency, reduce cycle times, strengthen compliance alignment, and support enterprise-wide financial visibility. Workflow Optimization: Drive enterprise accounting workflow assessments to identify process inefficiencies, control gaps, operational bottlenecks, and reporting inconsistencies impacting financial performance and operational scalability. Implement corrective actions, standardized operating procedures, and AI-supported automation strategies that improve process reliability, strengthen operational discipline, and enhance financial reporting effectiveness across multiple accounting functions and operational environments. Control Enhancement: Develop and maintain scalable accounting control structures, governance standards, and monitoring frameworks supporting financial accuracy, regulatory compliance, and operational resilience. Utilize advanced analytics, automated validation tools, and AI-supported exception monitoring to proactively identify financial risks, strengthen reporting reliability, and improve organizational responsiveness to operational, regulatory, and audit-related requirements. AI, Systems & Reporting Strategy Automation Strategy: Lead implementation and optimization of accounting technologies, AI-enabled automation capabilities, and reporting systems supporting scalable financial operations and enterprise decision-making. Partner with Finance, IT, and Data teams to modernize accounting workflows, improve data accessibility, strengthen reporting quality, and accelerate executive insight through integrated financial systems and advanced analytical capabilities. Reporting Excellence: Establish enterprise reporting frameworks, KPI strategies, and executive dashboards providing leadership with accurate visibility into financial performance, operational trends, compliance exposure, and business risks. Develop automated reporting solutions and AI-enhanced analytics that improve decision speed, increase reporting consistency, and support proactive financial management within a complex, highly regulated operating environment. Data Governance: Strengthen enterprise accounting data governance, financial system integrity, and reporting controls supporting accurate financial analysis and executive decision-making. Develop scalable validation processes, reconciliation standards, and monitoring frameworks ensuring financial information remains reliable, auditable, and aligned with evolving operational, compliance, and organizational reporting requirements. Regulatory Compliance & Risk Management Compliance Leadership: Partner with Compliance, Quality, Legal, and Operations leadership to ensure accounting practices, financial controls, and reporting frameworks align with regulatory obligations and enterprise governance standards. Support organizational readiness for audits, regulatory reviews, and compliance assessments while maintaining disciplined accounting operations that protect financial integrity and organizational credibility. Risk Oversight: Conduct enterprise-level risk assessments focused on accounting operations, financial reporting exposure, operational dependencies, and compliance vulnerabilities impacting organizational performance. Utilize predictive analytics, automated monitoring tools, and financial trend analysis to identify emerging risks, evaluate mitigation strategies, and strengthen enterprise preparedness within a dynamic and highly regulated operating environment. Audit Readiness: Lead enterprise audit preparation activities, accounting documentation standards, and financial control testing initiatives supporting internal and external audit requirements. Develop scalable governance processes, remediation tracking mechanisms, and standardized reporting protocols that improve audit responsiveness, strengthen organizational accountability, and reinforce confidence in enterprise financial operations and reporting practices. Team & Leadership Development Talent Development: Build and lead a high-performing accounting organization capable of supporting hyper-growth operations, financial transformation initiatives, and increasing enterprise complexity. Recruit, mentor, and develop talent demonstrating analytical rigor, accountability, operational understanding, and continuous learning agility while fostering a culture centered on operational excellence, innovation, and financial discipline. Cross-Functional Partnership: Lead highly complex cross-functional initiatives involving Finance, Operations, IT, Compliance, Quality, and Executive Leadership while aligning enterprise priorities, operational requirements, and financial governance objectives. Translate strategic business initiatives into scalable accounting processes, implementation plans, and operational controls supporting long-term organizational growth and sustainable financial performance. Operational Leadership: Establish operating rhythms, governance frameworks, performance expectations, and accountability structures supporting scalable accounting operations and enterprise execution. Implement AI-supported reporting cadences, workflow governance standards, and continuous improvement methodologies that strengthen organizational alignment, improve execution quality, and position Accounting as a strategic enterprise partner driving financial integrity and operational scalability. Knowledge and Skills: Enterprise operational transformation leadership in regulated healthcare or high-growth service environments. Advanced systems thinking with the ability to design scalable, enterprise-wide operational architectures. Deep expertise in customer service, contact center operations, omnichannel workflows, and customer experience strategy. Strong understanding of AI-enabled service operations, conversational AI, workflow orchestration, interaction analytics, and automation strategy. Expertise in future-state operating model design, process governance, organizational change management, and operational standardization. Advanced business process analysis, workflow optimization, and service design methodologies. Executive-level facilitation, strategic communication, and stakeholder influence capabilities. Strong analytical and data interpretation skills with experience translating insights into strategic business outcomes. Ability to balance strategic planning with operational execution in fast-paced transformation environments. Knowledge of regulated healthcare operations, operational risk management, and compliance considerations. Experience and Qualifications: 8+ years of experience in business analysis, operational transformation, customer experience strategy, or enterprise process optimization. 5+ years leading complex cross-functional transformation initiatives across multiple operational domains. Experience driving enterprise modernization initiatives, workflow redesign, and scalable operating model development. Strong experience with AI-enabled service technologies, CRM/case management platforms, workflow automation, and contact center modernization initiatives. Hands-on experience supporting and optimizing NICE CXone platforms, including IVR workflows, routing strategies, interaction analytics, agent desktop tools, and reporting capabilities. Advanced proficiency with data analysis and visualization tools such as SQL, Power BI, Tableau, and Excel. Demonstrated ability to influence senior leadership, manage change initiatives, and align cross-functional stakeholders in regulated operational environments. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.