Strategic Account Manager

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Shape the Future of Smart Delivery in Japan Packcity Japan is redefining how people receive parcels in one of the world’s most advanced and demanding markets. As the operator of Japan’s largest open smart locker network under the “PUDO” brand and a joint venture backed by Quadient’s global Parcel Pending platform, we sit at the intersection of technology, logistics, retail, and urban lifestyle innovation. We are now seeking a Strategic Account Manager to play a pivotal role in expanding Japan’s out-of-home delivery ecosystem. This is a high-impact, senior role for a commercially astute leader who thrives on partnership, innovation, and long-term value creation. As Strategic Account Manager, you will work closely with strategic partners across e-commerce, logistics, retail, and adjacent industries , acting as a trusted advisor and subject matter expert in smart locker and out-of-home delivery solutions. From identifying latent customer needs to shaping and executing complex commercial initiatives, you will lead business development efforts that improve consumer lifestyles while delivering sustainable growth for Packcity Japan. You will collaborate closely with senior stakeholders—both internally and externally—to take projects from concept through to successful execution. This role offers a rare opportunity to innovate locally in Japan while contributing to solutions that can scale globally . Key Responsibilities Lead solution consulting for out-of-home delivery and smart locker innovations Build and execute strategic partnerships with key industry players Develop and manage senior, C-level relationships and lead complex negotiations Create and drive revenue plans, tracking progress against clear KPIs Lead contract negotiation, execution, and ongoing partner management Represent Packcity’s solutions, achievements, and vision internally and externally Influence and lead across functions, working with cross-functional project teams Why Join Packcity Japan? Be part of a market-shaping platform at the forefront of smart city and delivery innovation Work in a role with real influence across Japan’s logistics and retail ecosystem Combine local impact with global scale through Quadient’s international network Join a collaborative, forward-thinking environment where leadership truly matters If you are excited by strategic partnership, innovation, and building the future of delivery in Japan, we’d love to hear from you. Experience & Qualifications Extensive experience in strategic partner or channel business development Proven success in complex, strategic commercial negotiations Strong track record of C-level engagement and relationship management Experience building revenue plans and managing performance against targets Strong analytical, financial, and decision-making capabilities Native-level Japanese and business-level English Experience or exposure to logistics, parcel delivery, retail, or public-sector environments Bachelor’s degree in IT, Engineering, or a related field (preferred) We’re looking for someone who brings more than experience—someone who brings judgment, ownership, and leadership . Mindset & Values Deeply customer-centric, with a passion for delivering meaningful value Strong sense of ownership and accountability Comfortable simplifying complexity and driving practical innovation Open-minded, logical, and grounded in sound decision-making Skills & Attitude Curious, growth-oriented, and committed to continuous learning Confident developing talent and influencing others High personal standards with a focus on quality and improvement Strategic thinker willing to take thoughtful, calculated risks Bias for action—decisive, fast, and outcome-focused Working Style Resourceful and creative, even with limited resources Honest, respectful communicator who builds trust-based relationships Analytical and investigative, comfortable going deep into data and reality Willing to challenge constructively and engage in healthy debate Fully committed to decisions and flawless execution thereafter Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.