Strategic Account Executive- Global Technology Partner (Google)

Strategic Account Executive- Global Technology Partner (Google) About Hugo Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs. Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2017, we’ve scaled rapidly while maintaining strong retention and consistent execution quality. We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies. Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy. Role Overview Hugo is seeking a Strategic Account Executive responsible for expanding one of the company’s most important global technology partnerships. This role focuses on identifying and closing new opportunities across a large and complex enterprise environment. The Strategic Account Executive will work across multiple teams, business units, and stakeholders to uncover new outsourcing opportunities and expand Hugo’s footprint. You will operate as both a relationship builder and strategic hunter, developing deep internal networks while identifying new programs that Hugo can support. This is a quota carrying role focused on both expansion and new opportunity creation within an existing strategic partnership. Key Responsibilities Strategic Account Expansion Develop and execute a comprehensive account strategy to expand Hugo’s presence within a major technology organization Build relationships with stakeholders across multiple teams, business units, and operational groups Identify whitespace opportunities where Hugo’s services can create measurable operational value Revenue Growth Generate and close new opportunities across Hugo’s full portfolio of BPO services Lead discovery conversations to understand operational challenges and outsourcing needs Design tailored service solutions aligned with client goals and internal priorities Enterprise Relationship Development Build trusted relationships with senior stakeholders and decision makers Develop a deep understanding of internal structures, budgets, and operational priorities Position Hugo as a strategic partner capable of supporting multiple operational functions Internal Collaboration Partner closely with Hugo’s delivery, operations, and executive teams to design solutions Coordinate cross functional resources to pursue and close strategic opportunities Maintain strong CRM discipline and account visibility What Success Looks Like Expansion of Hugo’s footprint across multiple teams and programs Consistent generation of new opportunities within the strategic account Strong executive relationships and long term partnership growth Successful delivery of large scale outsourcing programs Qualifications and Experience Experience selling BPO, outsourcing, or complex services to large enterprise organizations Demonstrated ability to navigate complex organizations with multiple stakeholders Proven track record of expanding large strategic accounts Core Competencies Exceptional relationship building and executive communication skills Strategic thinking combined with strong deal execution Highly disciplined pipeline management Ability to operate autonomously while coordinating cross functional resources Tools & Technology HubSpot Apollo LinkedIn Sales Navigator Location & Travel Flexible location including United States, Africa, or India Travel required as needed to support strategic client engagement Compensation Base salary plus commission Competitive compensation structure with uncapped earnings and multi-year commission opportunities What We Offer A flexible, remote-first work environment with strong operational support Meaningful autonomy and ownership over high-impact deals Competitive compensation with uncapped upside The opportunity to sell services that create long-term value for clients and their teams Department Revenue & Sales Locations United States , South Africa, Nigeria office, Morocco, Mauritius, Kenya, Egypt About Hugo Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent. African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this. Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients. As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people Founded in 2017 Co-workers 3800