Strategic Account Director

Gradial helps marketers and creatives move from idea to execution faster. Our platform turns intent into action, automating website updates, design system migrations, and ongoing content optimization while preserving brand integrity across every touchpoint. Backed by leading investors, we’re building software that adapts to the user, not the other way around. We move with urgency, operate with ownership, and solve hard problems from first principles. If you want to do ambitious work, take real responsibility, and help define the future of AI-native content operations, you’ll do your best work here. Role Overview Gradial is looking for a Strategic Account Director to help our enterprise customers realize the full potential of our AI platform. This role focuses on deepening partnerships and expanding value within existing accounts, ensuring customers achieve measurable impact and uncover new ways to grow with Gradial. You’ll define how Gradial supports customers post-sale: driving adoption, identifying new use cases, and strengthening strategic relationships across complex global enterprises. Your work will directly influence retention, expansion, and long-term customer success with our enterprise customers This role can be remote or in-person at our Seattle HQ. Responsibilities Own a portfolio of enterprise accounts and develop strategies that drive adoption, value realization, and expansion. Partner with senior stakeholders to identify new workflows, align on future needs, and connect value delivery to business outcomes. Build trusted relationships across Marketing, Web, Engineering, Procurement, and RevOps teams to drive sustained platform engagement. Collaborate with Growth AEs to structure and execute commercial expansions. Deliver compelling, consultative presentations that tie Gradial’s AI capabilities to clear, measurable results. Create scalable playbooks for usage expansion by industry, region, or customer maturity. Maintain disciplined pipeline management and accurate forecasting. Work cross-functionally with Product, Engineering, and Delivery to influence roadmap priorities and accelerate customer impact. Travel as needed for customer meetings and strategic engagements. Requirements Proven success in enterprise account growth, customer success, or strategic account management at a high-growth technology company. Experience with marketing technology, CMS platforms, or workflow automation systems. Strong ability to translate technical capabilities into business value for senior stakeholders. Demonstrated success managing and expanding large enterprise accounts. Exceptional relationship-building and communication skills at the executive level. Operates with ownership, accountability, and a growth mindset. Willingness to travel based on customer and business needs. The OTE salary range for this position is $280,000 – $370,000 annually . Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role may be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs. You'll thrive here if you... Embrace AI as a core tool for problem-solving, creativity and scale. Show a strong work ethic, high ownership and bias toward action. Communicate with clarity and curiosity. Thrive in fast-paced, hyper-growth environments; where building is always better than maintaining the status quo. What we offer Meaningful equity and competitive salary Comprehensive health, dental and vision coverage Fast-paced environment with autonomy and ownership Real impact, zero bureaucracy A front-row seat to building category-defining AI infrastructure AI Literacy & Interviewing Tools As an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We’re excited by candidates who thoughtfully apply AI tools in their work, but during interviews we’re focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated responses during the interview process (especially when it obscures your own voice) will result in disqualification. We want to understand your unique perspective and how you approach challenges, both with and without AI. Privacy Policy By submitting your application to Gradial, you acknowledge that any personal data you provide will be processed in accordance with our Privacy Policy . This includes the collection, use, and storage of your information for the purposes of evaluating your qualifications and communicating with you about your candidacy. We handle applicant data with care and in compliance with applicable data protection laws. If you have any questions about how your information is used, please refer to our Privacy Policy or contact us directly. Applicants who require reasonable accommodation to participate in the application or interview process should contact us at [email protected] to request assistance.