Store Maintenance Supervisor

Overview The Store Maintenance Supervisor will be a relation concentric team player working as a liaison between stores, vendors, landlords and corporate leadership. They will manage and developing programs to ensure the timeliness of open repair resolution, preventive maintenance programs, ad-hoc projects and identifying opportunities for improved operation and service excellence in a designated GEO regions in North America. Responsibilities Actively respond to, schedule and manage repairs and maintenance, minor works and other work requests, proactively tracking to completion within designated timeframes while ensuring Team Members are meeting/exceeding KPI compliance and delivering excellent customer service. Provide direction to vendors, stores operations and others as needed to ensure proper communication, coordination and execution of work with minimal disruption to store operations. Handle escalations from Coordinators and initiate action on more complex requests/issues. Actively seek out new ideas and best practices through relationships with internal contacts, industry peers, vendors and independent research. Develop partnerships throughout organization to ensure that department goals coincide and are integrated with practices in other areas. Maintain awareness of governmental policies and practices that impact assigned GEO region. Develop and maintain effective working relationship with all internal and external contacts, including understanding of lease terminology, landlord responsibilities and landlord relations. Travel as necessary to effectively manage GEO region. Perform fleet assessments and maintain asset register to ensure all components and assets are safe, functional and in acceptable condition according to brand standard. Review and approve vendor proposals for repairs and replacements within approval limits. Manage and facilitate to identified brand standard metrics and KPI’s. Budget accountability across all service categories within designated GEO, tracking and reporting on all budget variances. On call responsibilities as scheduled. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES Lead and develop a team of direct reports (team of 1-3 Facility Services Coordinators). Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Work environment: This position is fully remote and requires the following: Dedicated workspace: Establish a quiet, distraction-free area specifically for work. Conference call readiness: Ensure your setup supports virtual meetings without background noise or interruptions. Reliable internet connection: Maintain a high-speed, stable internet connection to prevent disruptions during work and calls. Ergonomic setup: Arrange your desk and chair for comfort and productivity. Proper lighting: Keep your workspace well-lit to reduce eye strain and ensure clear video quality during calls. Essential equipment: Have necessary tools such as a headset, webcam, and chargers readily available. Secure environment: Protect sensitive information and adhere to company security protocols. Qualifications Bachelor’s Degree and or 3 to 5 years of related work experience is required. Degree in Architecture, Engineering, Facility Management or Construction Management is preferred. Professional certification, such as a certified facility manager (CFM) a plus. Must have working knowledge of Federal and Regional health and building codes. Understanding of facility systems and trades, including: Carpentry, Plumbing, HVAC, Electrical, and Fire Suppression. Understanding of janitorial, exterior maintenance, including roofing, façade, storefronts, landscape, parking lots, and snow removal. Strong knowledge of multi-site facility management operations, work order process (preventive/reactive), and software systems. Understanding of asset life cycle. Demonstrated experience working independently with minimal supervision as well as working in a team environment supporting cooperation, performance excellence, and personal development. Ability to multitask and manage competing priorities. Strong organizational, analytical, and problem-solving skills. Sound judgement and ability to think quickly to resolve facilities issues and emergencies. Excellent communication and interpersonal skills. Service-minded with the ability to maintain a positive outlook while dealing with stressful situations and providing a high level of customer service. Proficient with Microsoft Office Suite. Experience with PeopleSoft a plus. At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines: Cameras must be on for all virtual interviews. AI tools are strictly prohibited during interviews or assessments. We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience. Benefits The annual base salary is $65,000. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below. Foot Locker Benefits : Employee Discount Paid Time Off Medical | Dental | Vision Coverage 401(k) | Roth 401(k) Life Insurance Flexible Spending Account Opportunities for Advancement Tuition Reimbursement for Qualified Courses Strong Company Culture Employee Resource Groups