Staff Technical Account Manager

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Our Team's Vision: Illumio Technical Account Managers (TAMs) provide exceptional product knowledge and validated skills to help organizations streamline deployment and improve operations of their Zero Trust implementations. Backed by the resources of the entire Illumio organization and armed with standard methodologies, TAMs are responsible for building and maintaining post-sales relationships with Illumio’s most strategic customers. In this version of the role, the TAM is dedicated to U.S. Military accounts, with primary emphasis on the U.S. Air Force (preferred). The TAM develops a trusted advisor relationship with key partners including customer executives, CIO/CTO, mission owners, security leadership, and IT directors to ensure the customer achieves their Zero Trust goals with Illumio’s solutions. TAMs recommend solutions, visualize opportunities, mitigate issues, and provide technical guidance to a defined account or set of accounts. TAMs consult closely with customers to ensure satisfaction and return on investment with Illumio’s solutions. They are the customer’s primary liaison with Illumio and are accountable for identifying and directly addressing all business and technical issues impacting productive use of Illumio’s solutions. TAMs actively expand Illumio’s platform adoption and standardization within accounts, driving relationships at every level, internally and externally, to advocate for Illumio’s technology solutions and influence change. In addition to customer-facing activities, TAMs report key account metrics and insights to Illumio’s internal teams while contributing to overall TAM program development. Your Impact: • Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on mission and operational outcomes. • Provide project leadership, coordination, and architectural guidance for the customer’s cybersecurity, Zero Trust, and Illumio product initiatives in DoD/Military environments (Air Force preferred). • Lead and drive challenging requests across simultaneous client engagements, coordinating across customer stakeholders and internal Illumio teams. • Provide clear and constructive product feedback to Illumio Product Management teams based on military mission use-cases, operational constraints, and requirements. • Understand the customer’s high-level business and mission challenges while functioning as an advisory resource for best practices and driving adoption of Illumio solutions. • Perform health checks, document findings, and provide best-practice recommendations. • Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion. • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. • Collect metrics and develop reports that illustrate program health and progress (adoption, outcomes, risk reduction, and operational readiness). • Although this is a home-office based position, applicants must be able to travel ~30% for customer visits. Your Toolkit: • Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices. • A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred. • Superb communication, presentation, and interpersonal skills including the ability to communicate effectively and build relationships with practitioners, architects, and senior leadership (including executive / mission stakeholders). • Experience deploying enterprise security solutions, ideally in regulated or high-assurance environments. • Fast learner with the ability to explain complex technical concepts to a variety of audiences. • Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels. • Effective working independently and in a team setting. • 5–10 years of experience supporting SaaS enterprise software. Bonus Points: • Experience supporting U.S. Military / DoD environments; U.S. Air Force experience strongly preferred. • Familiarity with common public sector security/compliance frameworks and constraints (e.g., RMF/ATO motions, STIG-informed hardening expectations, enclave/network segmentation requirements).(Keep or remove depending on how strict you want to be.) • Prior work with defense integrators / primes and multi-stakeholder programs (customer + integrator + vendor). • Bachelor’s degree in engineering or science. • Knowledge of networking concepts such as routers, switches, load balancers, and security solutions from a variety of vendors. • Experience integrating heterogeneous security environments. • Familiarity with SIEM/SOAR patterns in enterprise customer environments. • Strong organizational skills with the ability to handle multiple clients and complex stakeholder environments. • Must be able to obtain and maintain a U.S. security clearance #LI-JW1 #LI-REMOTE Our Commitment Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.