Staff Full Stack Engineer (ServiceNow)

Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We’re all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there. We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship. Position Overview We’re looking for a Staff Full Stack Engineer to lead the design and delivery of complex, enterprise integration platforms. This role is ideal for an experienced engineer who can own end-to-end architecture across data pipelines, enterprise system integrations, and cloud infrastructure while delivering polished full-stack applications on top. In this role, you will work as a key technical contributor on a cross-functional team, defining standards and best practices, building scalable systems, and solving complex integration challenges. You’ll connect enterprise platforms like ServiceNow and SharePoint to modern AWS-backed data pipelines, define the full-stack architecture that surfaces that data to end users, and mentor more junior engineers. You’ll collaborate closely with senior engineers and leadership, and deliver high-quality work where reliability, performance, and scalability are critical. Why This Role Matters At Robots & Pencils, we design AI systems for a human world. Our name says it all. Robots and pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we operate. Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how teams move at real velocity, and how products create measurable impact for clients and the people they serve. You’ll be the engineer who makes sprawling enterprise data actually usable, connecting ServiceNow workflows, SharePoint content, and AWS data infrastructure into systems that deliver real business value. We ship production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about what they put their name on. What You’ll Do Craft & Delivery Define front-end architecture and technical strategy, designing scalable platforms and leading complex UI systems development (e.g., React, Angular, Next.js, TypeScript) Define front-end standards and best practices, and contribute to shared design systems Lead back-end development and API architecture in Python and Node.js, integrating enterprise platforms and third-party systems Design and implement integrations with ServiceNow and SharePoint, including REST/SOAP APIs, webhooks, custom connectors, and event-driven workflows Build and maintain data pipelines on AWS that ingest, transform, and serve data from enterprise sources at scale Architect and operate AWS infrastructure supporting pipeline and application workloads (e.g., Lambda, S3, Glue, Step Functions, RDS, DynamoDB, EventBridge) Design efficient database schemas and optimize performance across relational and NoSQL systems Drive backend performance, scalability, and reliability, and own implementation of security best practices including authentication and authorization Lead monitoring, observability, and reliability practices across production systems Lead the design and integration of AI services into production full-stack systems, including LLM APIs, streaming, tool and function calling, multi-step agent flows, and RAG patterns Bring an AI-forward mindset to your daily work, using tools like Claude, Cursor, and other modern AI assistants to ship higher-quality work at pace Collaboration & Communication Collaborate closely with cross-functional teams to align technical decisions with product and business goals Communicate complex technical tradeoffs and architectural decisions clearly across engineering and non-engineering stakeholders Lead code reviews and design discussions, raising the quality bar for the team Leadership & Influence Establish front-end and full-stack engineering standards that lift quality and consistency across the team Mentor junior and mid-level engineers, helping them grow their craft, confidence, and impact Make architectural decisions with thoughtful consideration of tradeoffs and long-term implications What You’ll Bring 7+ years of professional software engineering experience, with experience leading complex full-stack initiatives Deep proficiency in React or Angular with strong JavaScript and TypeScript skills (e.g., React, Angular, Next.js) Strong experience with state management Strong command of modern CSS frameworks and build tooling Strong back-end development and API architecture experience in Python and Node.js Hands-on experience integrating with ServiceNow, including REST APIs, Flow Designer, custom applications, or scripted integrations Hands-on experience integrating with SharePoint, including Microsoft Graph API, site/list data, and document management workflows Strong experience designing and operating data pipelines on AWS (e.g., Glue, Step Functions, Lambda, S3, EventBridge, Kinesis) Deep expertise with AWS infrastructure and cloud-native architecture patterns Strong testing practices across unit, integration, and UI testing Deep expertise in relational and NoSQL databases, caching, and query optimization Strong experience with microservices architecture, event-driven systems, and message queues Strong experience with CI/CD pipelines and container orchestration Strong experience integrating AI services into production full-stack systems, including LLM APIs, streaming, tool and function calling, multi-step agent flows, and RAG patterns Comfort working closely with design tools and partners to ship polished, accessible UI (e.g., Figma) Demonstrated leadership and technical mentoring experience across a team or organization Strong stakeholder communication skills, with the ability to translate technical depth across audiences Demonstrable, day-to-day usage and expert knowledge of AI-forward tools such as Claude and Cursor Excellent problem-solving skills and the ability to navigate highly ambiguous technical and business challenges with sound judgment