SRE Manager

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: SRE Manager is responsible for system reliability, developer productivity and striving to reduce technical debt of the applications your SRE team supports. We seek managers who are passionate about system reliability to influence and drive the strategic SRE mission. JOB ROLES AND RESPONSIBILITIES: 1. Engage, influence, and evangelize SRE practices with development, operational and product groups to align technology service/solution delivery. 2. Embed into SRE projects and on-call rotations and stay close to the operational workflows and issues. 3. Drive capacity planning, performance analysis, instrumentation and other non-functional systems requirements. 4. Drive cross-team collaboration- work with the Product development team, Dev Ops group, and Operations. 5. Support training development for end users and staff members. 6. Ensure compliance with HIPAA regulations and requirements. 7. Demonstrate commitment to the Company's core values. 8. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. JOB SCOPE: Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend action plans and evaluate results on initiatives that may not be clearly defined and are large in scope. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through experience. The position works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decisions and taking action. JOB REQUIREMENTS (Education, Experience, and Training): * Minimum bachelor's degree, or HS Diploma and 4 years of related experience. Graduate degree a plus. * 0-2 years of experience in a product, business analysis, or technical role. * Familiarity with Agile Scrum, Lean, Kanban or SAFe methodologies, PI Planning, and product development lifecycle. Familiarity with customer journey mapping, requirements gathering, and management practices such as BDD * Experience with tools such as Jira, Confluence, Aha!, or similar is a plus * Strong analytical, problem-solving, and decision-making skills * Excellent communication, and demonstrated potential for stakeholder management abilities * Eagerness to learn and grow in a fast-paced environment * Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing is beneficial * Internship or coursework related to product management or software development * Product Owner certification is a plus. International Institute of Business Analysis (IIBA) certifications, AAC, CBAP or CCBA is a plus. * Knowledge of modelling tools such as Miro, Visio, Lucidcharts , Draw.io preferred * Strong organizational skills with the ability to manage multiple tasks and adjust priorities in a dynamic environment. * Proven ability to collaborate * Skilled in building positive working relationships across various levels and functions. * Effective at fostering trust and rapport with both internal and external stakeholders. * Dedicated to delivering high-quality service and ensuring timely resolution of issues. * Demonstrated ability to understand broader business goals and take initiative to drive value. COMPENSATION The salary range for this position is $140-145k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. BENEFITS We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. Your benefits will include: Medical, dental and vision coverage with low deductible & copay Life insurance Short and long-term disability Paid Parental Leave 401(k) + match Employee Stock Purchase Plan Generous Paid Time Off – accrued based on years of service WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service 10 paid company holidays Tuition reimbursement Flexible Spending Account Employee Assistance Program Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits EEO STATEMENT Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here . APPLICATION DEADLINE We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted. #LI-MZ1