Sr. Network Engineer (Unified Communication / VOIP Support)

Job Title: Sr. Network Engineer (Unified Communication / VOIP Support) Location: Taguig City, Philippines | Hybrid Setup We're hiring a Senior Network Engineer specializing in Unified Communications and VOIP support . If you have deep hands-on experience with Cisco voice technologies and thrive in high-pressure, enterprise environments this role is for you. Key Responsibilities Configure and troubleshoot Cisco Unified Communication tools including CUCM, Unity Connection, and Contact Center solutions (Finesse, eGain, Calabrio, ICM). Support and maintain Cisco Unified Border Element (CUBE) and related VOIP infrastructure. Manage enterprise-level voice systems including voice gateways, PSTN trunks, and SIP trunking. Oversee large-scale IVR/ACD implementations and enterprise dial-plan configuration. Collaborate with cross-functional teams for design, deployment, and support of voice network infrastructure. Provide guidance and mentorship to junior engineers. Participate in on-call and 24x7 shift rotation when required. Ensure high availability and performance of unified communication systems. Non-Negotiable Skills Proven experience with Cisco CUCM and Unity Connection . Hands-on expertise in Cisco Contact Center tools (Finesse, eGain, Calabrio, ICM). Strong knowledge and troubleshooting experience with Cisco CUBE . Qualifications Bachelor's degree in IT, Engineering, or a related field (or equivalent experience). CCNA Collaboration certification or equivalent work experience. 5+ years in voice network engineering and infrastructure support. Solid knowledge of Cisco VoIP solutions including: Cisco CVP, CER, CUBE, SME, VXML Gateways SIP Trunks, WebEx Soft Phones QoS for Voice/Video and Enterprise Dial Plan Strong troubleshooting, organizational, and communication skills. Ability to work independently and handle high-pressure situations effectively. Background in retail or fast-paced enterprise environments is a plus. Design. Support. Optimize enterprise communication. Apply now to be a voice in a connected future.