About the Role
The Sr. Manager, Sales Training manages all new agent training planning, content development, and delivery. This person is responsible for meeting the companies’ sales revenue goals and objectives, ensuring customer satisfaction. This role requires collaboration with Sales and Training Leadership across all divisions. In addition, the position works on developing, updating, and refining sales scripts and techniques, continued development of training materials, and ensuring that all company policies and procedures are followed. The Sr. Manager, Sales Training also may supervise a team of Training Managers, Training Coordinators and Assistant Training Coordinators.
Supervisory Responsibilities:
This position has direct supervisory responsibilities.
Essential Duties and Responsibilities:
Manage the development/improvement of the new hire training plan and materials, including handbooks, lesson plans, handouts, and schedules
Conform training to the needs of the different classes (STEP, S2S, Returners, etc.)
Meet the companies’ sales revenue goals and objectives for training classes
Ensure overall customer satisfaction and promote long-term relationship building and customer acquisition
Will help set objectives and delegate responsibility to team members with ongoing training projects throughout the year
Supports other training leaders by providing agents and leaders with carrier partner updates
Develop and encourage company culture, team building and employee career development through coaching, mentoring and leadership
Work closely with the Sales/Training Managers, Managers of Agent Development, Directors, and Trainers in the development and implementation of effective sales scripts, sales techniques and workflow processes
Ensure all company policies and procedures are followed consistently
Manage and asses tests and other agent evaluation criteria
Participate in agent evaluations, coaching and discipline
Work with BI/ETL/OPS teams to ensure accurate new agent bonus reporting
Manage team of Training Managers, Training Coordinators and Assistant Training Coordinators
Provides coaching and regular feedback to team members
Skills/Abilities:
Excellent managing, coaching and teaching skills
Strong organizational and time management skills
Excellent oral and written communication skills
Good interpersonal skills
Works well under pressure
Results driven
Dependable attendance
Previous experience in working across functional groups is required
Understanding of how to utilize technology and interface with IT to improve program efficiency and business results
Strong computer skills in Microsoft Office (Word, Excel, PowerPoint) data query. Ability to learn new software
Pro-active approach to tasks and ability to manage several project simultaneously and in a timely manner
Education and Experience:
Bachelor’s degree (or equivalent experience) required
Minimum 7 years of relevant experience required
Minimum 4 years of managing, supervising, or leading teams required
SelectQuote training experience preferred
Physical Requirements:
Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
Prolonged periods of sitting at a desk and working on a computer.
SelectQuote Core Values:
S
ervice: We create positive customer experiences.
E
ntrepreneurship: We create innovate & take risks.
L
eadership: We build & invest in high-performing teams.
E
mpowerment: We embrace a changing environment.
C
ourage: We challenge the status quo & drive continuous improvement.
T
eamwork: We help support & celebrate each other.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.