Sr. Field Service Technician II

🌟 Be a Part of Something Bigger! 🌟 At Luminator Technology Group , we believe we are Better Together . We always put the Customer First , focus on achieving Results , strive to Be the Best , and foster a culture of Respect & Trust . We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees Luminator is seeking a Sr. Field Service Technician II to join our team. As a frontline representative of Luminator, you w i l l s e r ve as a S ub j e c t Ma t t e r Exp e r t i n su p po r t of t he customer requirements and technical specifications , m a i n t enan c e, a n d r e pa i r f or a l l Lu m i n a t o r’ s p r o d uc t s t o de l i v e r a n e x ce p ti o n al cu s t o m er se r v i c e expe r i e n ce. T h i s r o l e wi l l a dvance t h e c o m pa n y ’ s t e c h n i c a l r eso u r c e s t h r o u gh p ro v i d i ng ha n ds on t ech n i c al se r v i c es w h e r e ne eded a s w e l l a s t r a i n i n g o t h er t ech n i c i a n s t h at w i l l r e s u l t i n t he i nc r ea s e o u r fi e l d ’ s t ech n i c al a b i l i t i es. T he po s i t i on w i l l a ls o b e t h e f ace f o r i m p l e m e n t a t i on a n d i n s t a ll a t i on o f p r odu c t s ac r oss the OEMs that L u m i n a t o r serves across a few locations . The g oal i s t o d r i ve s e r v i ce s u cc e ss t hat im p r o v es c u s t o m e r s a t i s f a c ti o n , m ax im i z e s cu s t o m er r e t e n t i on, and i nc r ea s es p r o f i t ab il it y. Location: St. Cloud, MN. Role requires 50%+ travel and schedule flexibility. The team member will rotate across four sites: St. Cloud, Crookston, Indiana, and Winnipeg, MB. Essential Functions: • Se r ve as a S ub j ect M a t t er E xpe r t ( S M E ) and m a i n t a i n Lu m i na t o r ’ s h a r d w a r e a n d so ft w a r e and hand l e c u s t o m e r qu e s t i ons about t he s t a t e of t he sy s t e m . • I m p l e m e n t a n d assist with i n s t a l l of new equ i p m e n t on s i t e w it h cu s t o m e r s, p r o v i d i n g t h em o n -s it e t r a i n i ng and suppo r t . •Sus t a i n p r o f i c i e n cy i n a l l pr oduc t s and s e r v i ces t h a t t he co m p any o f f e r s. Th i s i n c l u des s t a y i ng cu r r ent w i t h i n s t a l l a t i on s t a nda r d m e t ho d o l o g i e s, eq u i p m e n t p r o t o co l , and s a f e t y g u i d e li n es. •P r ov i de on - s it e p r e -s t a rt - u p , s t a rt - up, con t r a c t e d s e r v i c e w o r k, w a r r an t y, t r ou b l es h oo t i ng, a n d tr a i n i ng o f L u mi n a t o r p r o d uc t s, and ens u r e e qu i p m e nt i s o p e r a t i on a l and f r ee o f d e f e c t s. • D i agno s e e rr o r s o r t ech n i c a l p r o b l e m s and d e t e r mi n e p r op e r s o l u t i o n s on e qu i p m e n t . • A ccu r a t e l y d o cu m ent t h e w o r k t hat i s pe r f o r m e d a t a c us t o m e r f ac i l i t y. P r o f es s i o n a l l y doc u m e nt w o r k c o m p l e t ed on pe r i o d i c p r e ve n ti v e m a i n t e n ance a s w e l l as i n t e rm i t t e n t c o rr ec ti v e m a i n t enan c e t as k s. • H and l e cu s t o m er s e r v i c e - r e l a t ed i ss u es w h i l e f o s t e ri n g t he c us t o m er r e l a t i on s h i p a nd w o r k i ng t o so l ve t e ch n i c a l p r ob l e m s o n s i t e. • D eal d i r ec t l y wi t h and c o m m u n i c a t e e f f ec t i v e l y w it h p l a n t op e r a t o r s, p l ant m a na g e m e n t , 3 r d pa r t y ve n do r s and o t h e r L u mi n a t o r p e r s o nn e l i n supp o r t o f s e r v i ce o pe r a t i on s . •W i l l a dva n ce t r a i n i ng c o n t e nt f o r t he L u m i na t or p r od uc t s a n d sy s t e m s, supp o r t i ng t echn i c a l s t a f f deve l op m e n t . • D eve l op and p r o v i de h and s- on tr a i n i ng co u r s es a t o p e r a t i ons a s r equ i r ed, sp e c i f i c t o t h e equ i p m e n t t yp e s and l o c al needs. •T r oub l esh o ot and r ep a i r e q u i p m e n t ap p l y i ng o w n t ec h n i c a l kno w l ed g e and exp e r i ence t o r es o l ve p r ob l e m s . • A ccu r a t e l y d o cu m ent t h e w o r k t hat i s pe r f o r m e d a t a c us t o m e r . P r o f e ss i on a ll y do c u m e n t w o r k co m p l e t ed o n p e ri o d i c p r e v en t i ve m a i n t ena n ce a s w e l l as i n t e r m i t t e n t c o r r e c ti v e m a i n t ena n ce t as k s. • R ev i ew p r odu c t p ri n t s and spe c i f i c a ti o ns. •When r eq u i r ed, p l ay a n a c t i ve r o l e i n v a r i ous p r o j e c t s s uch as upg r ad e s, new i n s t a l l a t i o n s, or new f un c ti o n a l i t y f o r c u s t o m e r s. •Wo r k w it h s i t e m a n ag e m e n t t o r e v i ew a nd e n su r e t h e p r odu c t ( s) a r e i n s t a l l ed t o s p ec i fi c a t i on s . • C oo r d i na t e w o r k w it h o t h er g r ou p s t o ens u r e m e e t i ng c o m m i t m en t s. • D ocu m e nt p r o c es s es. • O pe r a t e v e h i c l e s i n a s a f e m an n er and u s e f i e l d s y s t e m s a pp r o p r i a t e l y. •Fo ll ow a l l c o m p a ny ’ s f il e d p r oc e du r es a n d p r o t o c o l s . • C oope r a t e w it h t e chn i c a l t e am a nd s h a r e i n f o r m a ti o n a c r o s s t h e o r ga n i z a ti o n. • I den t i f y O pp o rt u n i ti e s f o r P r oc e ss I m p r ov e m e n t . • B u il d p o s i t i ve r e l a t i on s h i p s w it h c u s t o m e r s . • Pe rf or m a l l o t h e r d u t i es a s ass i gned by m ana g e m ent i n a p r o f e s s i o nal and e f f i c i e n t ly . K n o w l edge • Mecha n i c a l — K no w l ed g e of m ac h i n e s and t o o l s, i n c l ud i ng t h e i r de s i gns, us e s, re pa i r , and m a i n t enan c e. • C o m pu t e rs and E l e c t ro n i cs — K no w l ed g e of c i r c u i t boa r d s, p r oc e sso r s, c h i p s , e l e c tr o n i c equ i p m e n t , and c o m p u t e r h a r d w a r e a n d s o ft w a r e, i n c l u d i ng a pp l i c a t i ons and p r og r a m mi n g. • E ng li sh L anguage — K n o w l edge of t he s t r uc t u r e and con t e nt o f t he En g l i sh l an g uage i n c l ud i ng t he m e a n i ng and sp e l l i ng o f w o r ds, r u l es o f c o m p o s i ti o n, and g r a m m a r . • Pub li c Sa f e t y and S ecu r i t y — K no w l e dge o f r e l e va n t equ i p m e n t , p o l i c i es, p r o ce du r e s , and s t r a t e g i e s t o p r o m o t e e f f e c t i ve l oc a l , s t a t e, o r n a t i on a l sec u r i t y o p e r a t i ons f or t he p r o t ec t i on of peop l e, d a t a, p r o p e r t y, a n d i n s t i t u t i on s . • E ng i ne e r i ng and T echn o l ogy — K no wl edge of t he p r a c ti c al ap p li c a t i on o f e n g i nee r i ng sc i ence and t echn o l ogy. Th i s i n c l ud es ap p l y i ng p ri n c i p l e s , t e c h n i qu e s, p r oce d u r e s, and eq u i p m ent t o t he des i g n and p r o d uc t i on of va ri o u s goo d s and s e r v i ces. Sk i l ls • E qu i p m e n t M a i n t enan c e — Pe r f o r m i ng r ou t i ne m a i n t ena n ce o n eq u i p m e n t and de t e r m i n i ng w hen and w h at k i nd o f m a i n t en a nce i s n ee d ed. • O per a t i ons Mon i t o r i ng — W a t c h i ng g aug e s, d i a l s, or o t her i n d i c a t o r s t o m ake • R epa i r i ng — R e pa i r i ng m ach i n es o r s y s t e m s u s i ng t h e nee d ed t oo l s. • T roub l e shoo t i ng — D e t er mi n i ng cau s es o f o p e r a t i ng e rr o r s and d e c i d i ng w h at action is needed. A b il i t i es • Prob l e m Se n s i ti v i t y — T h e ab i l i t y t o t e l l w hen s o m e t h i ng i s w r o ng o r i s l i k e l y t o go w r ong. I t does n o t i nv o l ve s o l v i ng t h e p r o b l e m , o n l y r ec o gn i z i n g t h a t t he r e i s a p r o b l e m . • F i nger D ex t e r i t y — T he a b i l it y t o m a k e p r e c i s e l y c o o r d i n a t e d m ov e m e n t s o f t he fi n g e r s of o ne or b o t h ha n ds t o g r asp, m an i pu l a t e, or as s e m b l e ve r y s m a l l o b j e c t s . • N ear V i s i on — The a b i l i t y t o s e e d e t a i l s a t c l ose r an g e ( w i t h i n a f ew f e e t o f t he o b se r v e r ) . • O r a l C o m p rehe n s i on — T he a b i l it y t o l i s t e n t o and u nde r s t a n d i n f o r m a t i on a n d i deas p r e s en t ed t h r o u gh s p oken w o r ds and sen t enc e s. • A r m - H and S t ea d i ne s s — The a b i l it y t o k eep y our ha nd and ar m s t eady w h i l e m ov i ng y our a r mor w h i l e h o l d i ng y o ur ar m and ha n d i n one p o s i ti o n. E duca t i on: H i gh Sc h ool d i p l o m a r e q u i r ed. E xper i e nc e : Minimum 4+ y ea r s p ri o r fi e l d s e r v i c e ex p e r i en c e i n suppo r t i ng t ech n i c al o r e ng i ne e ri n g s e r v i ces or M i l i t a r y ex p e r i en c e i n e l e c t r on i cs p r og r a m s m ay b e c o ns i d e r ed eq u i v a l e n t t o t h i s t yp i c a l q u a l i f i c a t i on. C o m pu t e r Sk i l l s : P r o fi c i e ncy wi t h o t her M i c r oso f t O ff i ce a pp l i c a t i ons i s r eq u i re d, i n c l u d i ng b u t n o t l i m i t ed t o Wo r d, Exc e l , a nd Po w e r P o i n t . Ot h e r R eq u i r e m e n t s: C l e an D MV r e co r d and va l i d D ri v e r L i cen s e. O S H A t r a i n i ng a p l u s. Ex c ep t i on a l o r ga n i z a t i on a n d t i m e m an a ge m e nt sk i l l s. D r i ven, s e lf - s t a rt e r wi t h a se n se o f u r g e ncy and cu s t o m er f o c us. A b i l it y t o a d j u st t o c h an g i n g p r i o r i t i es, and a t t i m es w o r k un d er p r e s su r e. A b i l i t y t o acc u r a t e l y r ead, i n t e r p r e t , and ap p l y m ana ge m e n t a n d co r po r a t e d i r e c ti o n us i n g ge n e r a l c o nce p t s a n d m e t hod o l o g i e s . D e m on s t r a t ed kno w l ed g e o f s e r v i ce c on t r a c t s. D e m o ns tr a t ed ab i l i t y t o s h ow and o r t r a i n a c o -w o r ker on a t ech n i c al p r o b l e m or i s sue. MUST HAVE VALID US PASSPORT. Phys i c al D e m ands • R e qui re s a bility to wa l k, c lim b, s t a nd, carr y m a t e r i a l s, s t oop, kn ee l , b e nd a t wa i s t . •Max i m u m u n as s i s t ed l i f t i s up t o 4 0 l b s. A v e r age l i f t l e ss t h an 20 l bs. •The j ob i s t y p i c a l l y p e rf or m ed u nd e r c o mf o r t ab l e w o r k i ng con d i t i o n s; any d i sa g r ee a b l e e l e m en t s a r e g en e r a l l y abse n t d u r i ng t he n or m al pe r f o r m ance of t he j ob. • C o m p l i a n ce wi t h co m pany a t t enda n ce s t a nda r ds Why You’ll Love Working at Luminator Competitive compensation with career growth potential. Generous time off: Vacation and wellness time, 10 company holidays +2 floating holidays. Educational Assistance Program: Robust reimbursement program for professional growth. Health and wellness: Medical, dental, and vision coverage plus 401k matching. Benefits Effective Day One! Find out more about us by visiting our Life@Luminator page! It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment. The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements. Luminator Technology Group does not accept staffing agency candidates for our postings. All positions posted are required to be in office unless otherwise posted.