Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.
Job Summary
What you do?
Provide Epic product function, design, and build expertise and experience needed for successful product implementation.
Serve as the primary resource dedicated to application design, validation, and build within assigned area. Assesses current state, designs and implements future-state workflows by interacting with department representatives to analyze business/operational needs, and translates these into proper system configuration.
Provide demonstration of system functionality creates and submits regular status reports to immediate Lead Analyst/Project Manager/IT Leadership as assigned. Coordinate/facilitate organizational meetings and attends weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates.
Develop, support, and maintain documentation and procedures as needed and provides training to other IT staff and user clients as appropriate.
Troubleshoot problems identified by team members and end-users, analyzes and coordinates system changes, and implements approved changes based on customer-designated priorities.
Review and test build and new releases/enhancements prior to implementing in the production environment, and maintain established guidelines related to build standards (logs/tracks issues, naming and numbering conventions, build trackers etc.) and Change Control processes.
Collaborate with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented, and assists with training of end-users on proper use of the system.
Contribute to preparation of testing scripts, performs unit/system/integrated testing tasks in a structured manner, and appropriately documents test results.
Provide expertise and experience to the development of activation plans, application activation tasks, and production environment readiness.
Provide on-site support as needed during Go-live/Downtime events.
Qualifications
Bachelors degree in Information Systems, Computer Science, Business Administration or related field or equivalent education, training and/or experience
3+ years of experience providing analytical support for Epic MyChart module in a large health system
Epic MyChart certification
Additional certification in Cadence preferred
Please note: While this position could be remote, we’re only able to hire candidates who reside in
Georgia
,
Texas, Tennessee, North Carolina, Florida, South Carolina, Michigan, or Colorado.
Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
1.
Patient-Centered Care
– Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.
Integrity & Accountability
– Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.
Collaboration & Teamwork
– Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4.
Communication
– Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.
Respect & Inclusion
– Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6.
Quality & Safety
– Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7.
Adaptability & Resilience
– Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8.
Continuous Improvement
– Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9.
Leadership & Professionalism
– Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10.
Employee Experience Focus
– Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our
Total Rewards
package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
Health & Wellness: Medical, dental, vision, and prescription drug coverage.
Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work-Life Balance: Paid time off, holidays, and family leave benefits.
Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.
Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.
At Grady, we don’t just work, we make an impact.
Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.