Sr. Engagement Manager

The Senior Engagement Manager is responsible for allocating the appropriate technical resources to specific client engagements that do not fit into a scoped project model. This includes prompt support for clients calling with immediate response issues such as a system down. The ability to communicate clearly and concisely to both technical and non-technical audiences is a must, as is the capability to properly prioritize tasks and responsibilities in a fast-paced environment. Responsibilities Serve as the primary point of contact for clients throughout the project lifecycle. Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met or exceeded. Understand client business objectives and align consulting services to meet these goals. Develop project/sprint plans, define resource loading, skill requirements, tracking milestones, and metrics as appropriate for the framework of the project. Be responsible for managing the project budget including managing forecasts against actual, travel and expenses. Ensure that projects are profitable and that all financial targets are met. Provide consultation based on best practice techniques in traditional and modern frameworks. Provide role leadership, in the form of coaching/mentoring and standards enforcement for the project team. May be responsible for leading execution teams of 2-20 people depending on project size. Persuade others to reverse negative attitudes/behaviors. Maximize strengths/minimize limitations. Consolidate varied viewpoints/positions. Perform various administrative tasks including status reports, time recording, etc. Required Knowledge, Skills, and Abilities Bachelor’s Degree in Business Management, Communication, Computer Science, or related field. 7 + years of equivalent work experience required, as an established project manager. Solid understanding of various methodologies & frameworks (PMBOK, Traditional, Agile, SCRUM). Experience with Agile projects. Strong experience in budget development and management techniques. Highly effective oral and written communication and organization skills.  Must be able to communicate effectively with customers and associates at all levels of the organization. Ability to translate and work between traditional and modern frameworks while recommending the best approaches for the client Ability to work independently or as a member of a team of professionals. Ability to balance one or multiple projects while remaining focused on the needs of the clients and project team members. Ability to be flexible on type of assignment (industry, framework, team size, scope, length of assignment, and location). Strong understanding of technology solutions and their application in business contexts. Preferred Knowledge, Skills, and Abilities A Master’s degree or relevant certifications are preferred. Previous experience working in a technical consulting environment or with multiple clients. Project Management Certification (PMP) or Scrum Master Certification Continuous pursuit of professional development through certifications, training, or attending industry conferences. Benefits - You'll love working at Core BTS not just for the usual benefits, but for our environment and culture! You'll work with a great group of people in a highly collaborative team and results oriented atmosphere You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle You’ll work with large, sophisticated, and progressive clients throughout North America We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance. Notices The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. NRI North America will accept applications on an ongoing basis. NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].