Overview of Job Function:
The Sr. Director, Global Services Sales (“Sr. Director”) is a senior leader responsible for owning and accelerating Verint’s global Services revenue across all geographies, customer segments, and channels. This role owns the enterprise‑wide global Services revenue number and is accountable for building, executing, and scaling a comprehensive Services Sales strategy that accelerates growth, expands services penetration, and strengthens Verint’s position across AMER, EMEA, and APAC.
The Sr. Director will lead a high‑performing Services Sales organization, with a focus on services attach revenue growth, non-attach revenue expansion, packaged services performance and optimized sales execution across all customers segments and geographies. This role requires deep expertise in the partner ecosystem, including co‑selling, influencing partner‑delivered engagements, and shaping joint go‑to‑market strategies.
The Sr. Director will operate as a key cross-functional leader, working in close alignment with Product Sales, Professional Services, Partner Leadership, Product Management, and Executive Leadership to ensure alignment, forecast accuracy, and consistent execution against the company’s strategic and financial objectives.
Principal Duties and Essential Responsibilities:
Own the global Services Sales strategy and enterprise-wide annual Services bookings quota, spanning AMER, EMEA and APAC.
Lead, develop, and scale a high‑performing global Services Sales organization with a focus on accountability, execution excellence, and consistent overachievement.
Drive creation, progression, and conversion of Services opportunities across all customer segments—including attach‑driven motions, whitespace opportunities, and non‑attach Services growth.
Build and strengthen relationships across the partner ecosystem to drive co‑selling, partner‑delivered services growth, and development of new joint revenue streams.
Provide global Services ownership and input into the Product Catalog by defining the Services portfolio, ensuring SKU accuracy and alignment to product strategy, shaping packaging and attach motions, and ensuring full representation in the catalog used by Sales, Partners, and CPQ.
Own global performance metrics for packaged services, standardized offerings, attach and non‑attach revenue, and partner‑delivered services to drive commercial strategy and execution excellence.
Implement and optimize sales methodologies, playbooks, and operating mechanisms to improve win rates, accelerate deal velocity, and enhance overall sales performance.
Develop segmentation and ICP‑based selling strategies that prioritize high‑value market segments and maximize Services penetration.
Identify, evaluate, and launch new Services revenue streams in collaboration with Product, Marketing, and Professional Services leadership.
Collaborate with Product Sales leadership on aligned account strategies, pipeline development, and integrated value propositions.
Maintain rigorous forecasting discipline to ensure accuracy, predictability, and visibility into Services revenue performance.
Engage directly with executive‑level customers to position Verint’s Services value, influence strategic direction, and support major pursuits.
Partner with Professional Services leadership to ensure seamless handoff, customer satisfaction, and long‑term value realization.
Represent Services Sales in executive forums with data‑driven insights on market trends, customer needs, competitive dynamics, and revenue opportunities.
Champion cross‑functional alignment to ensure Services offerings, pricing, and delivery models support market demands and revenue growth objectives.
Minimum Requirements:
Bachelor’s degree in a related field or equivalent experience.
Minimum of 10 years of progressive leadership experience, including leading and scaling high‑performing global sales teams.
Extensive experience operating within a partner ecosystem, including co‑selling, influencing partner‑led opportunities, and driving joint go‑to‑market strategies.
Demonstrated success driving global or multi‑region sales or commercial strategy and execution within matrixed organizations.
Experience providing commercial input into product or services catalogs, including portfolio definition, SKU accuracy, pricing alignment, and packaging or attach strategy.
Proven ability to manage and optimize performance metrics for packaged services, standardized offerings, attach and non‑attach revenue, and partner‑delivered services.
A strong hunter mindset with a track record of building and scaling non‑attach or whitespace services revenue motions.
Demonstrated success in identifying, shaping, and closing complex Services deals across enterprise accounts.
Superior customer relationship, and exceptional executive presence and communication skills, with the ability to influence C-suite stakeholders internally and externally.
Strong strategic thinking, analytical capability, and business acumen.
Experience working in software, SaaS, systems integration, or technology‑related Services organizations.
Ability to travel up to 35% of the time.
The ability to obtain the necessary credit line required to travel.
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, and credit/drug screening where applicable and in accordance with federal and local regulations.
Preferred Requirements:
Deep understanding of Contact Center, CX, or related technology markets.
MBA or equivalent advanced degree.
Experience working in or with top‑tier consulting firms or large‑scale services organizations.