Sr. Atlassian Administrator

About Us: insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com. Job Description: Title: Sr. Atlassian Administrator Platform Administration & Governance Own day-to-day administration of Jira Software, JSM (Premium), Confluence, Atlassian Assets, and connected products (Compass, Rovo, Opsgenie/PagerDuty integration). Manage workflows, screens, custom fields, permissions, automations, queues, SLAs, request types, and project schemes. Maintain a clean, documented configuration baseline; enforce naming conventions, field re-use, and global vs project-level scheme hygiene to prevent configuration sprawl. Administer user provisioning, group/role mapping, and access reviews via Atlassian Access / SSO. Techno-Functional Consulting Partner with IT, Engineering, DevOps, HR, Finance, and Legal stakeholders to translate business requirements into Atlassian solutions — not just "build what was asked." Run discovery sessions, propose 2–3 implementation options with trade-offs (native config vs automation vs Marketplace app vs custom), and document decisions. Build and maintain reference solutions: ITSM (Incident, Request, Change, Problem), Asset & CMDB, DevOps boards, Knowledge Base, project intake, and approval workflows. Release Tracking & Value Realisation Track Atlassian's release notes, EAP (Early Access) features, and roadmap on a weekly cadence — across Jira, JSM, Confluence, Assets, Rovo, Compass, and Atlassian Intelligence. Translate every meaningful release into a one-page "What changed → What it means for insightsoftware → Recommended action" note for IT leadership. Pilot new capabilities (e.g., Rovo agents, AI work creation, virtual service agent, Assets Discovery enhancements, queue customisations) and drive adoption where ROI is clear. Configuration Review & Continuous Improvement Conduct quarterly configuration audits: unused custom fields, stale workflows, orphaned automations, permission drift, app utilisation, and license consumption. Refactor and simplify — reduce custom fields, consolidate workflows, retire unused projects/spaces, and improve performance. Maintain a backlog of platform improvements and execute against it transparently. Cost Optimisation Own Atlassian licensing posture: right-size user tiers (JSM agents, Jira users, Confluence users), reclaim inactive seats monthly, and forecast renewals. Evaluate Marketplace apps for ROI; consolidate or retire overlapping apps; negotiate co-term and tier changes ahead of renewal. Build and maintain a cost dashboard showing seat utilisation, app spend, and projected vs actual run-rate. Lead annual renewal preparation in partnership with Procurement and the Director – IT. Automation & Integrations Build and maintain automations using Jira Automation, JSM Assets automation, and where required, scripting (ScriptRunner, Forge, REST API). Integrate Atlassian with enterprise systems — Intune, Tanium, Device42, Microsoft Entra ID, Slack, ServiceNow (where applicable), and PagerDuty/Opsgenie. Build and maintain dashboards, JQL libraries, and reporting that leadership actually uses. Support & Enablement Act as Tier-3 escalation for the Service Desk on all Atlassian issues. Run office hours, build self-service KB content in Confluence, and train power users / project admins. Manage Atlassian Support tickets and Premier Support engagements; drive RCAs to closure. Additional Information All your information will be kept confidential according to EEO guidelines. Learn more about our high-energy, high-performance global team: Work With Us insightsoftware About Us: Hear From Our Team Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.