Sr Associate Patient Coordinator - Post Transplant

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Sr Associate Patient Coordinator - Post Transplant Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned. Work Schedule: Hybrid Home and Work Schedule Monday - Friday: 8:00am - 4:30pm Able to work from home 3 days a week (required to work onsite for at least 2-3 weeks upon hire to complete orientation and job training before the hybrid work schedule is effective) Required Qualifications: Minimum of one year of experience in a healthcare customer service environment required. High school diploma or equivalent required. Demonstrated verbal and written customer relations skills required. Ability to work collaboratively and cooperatively with an interdisciplinary team required. Knowledge of medical terminology required. Demonstrated analytical, prioritizing and organizational skills required. Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required. Preferred Qualifications Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred. Clinical background in assigned area preferred. Associates degree in business, healthcare or related field preferred. Medical Assistant or Nursing Assistant preferred. Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred. Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred. Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.