Sr. Associate - HRO - Employee Lifecycle Management 5B

Sr. Associate - HRO - Employee Lifecycle Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description HR Processes and Employee Life Cycle · Deliver HR processes related to the employee life cycle within the assigned scope (specific stream or market) · Ensure HR activities are completed accurately and on time in line with agreed Service Level Agreements (SLAs) · Make sure all activities comply with HR policies, procedures, and internal guidelines · Identify and escalate situations where processes or policies are not being followed · Adhere to data privacy, confidentiality, and information security requirements Employee Support & Case Management · Respond to employee inquiries received via email, HR ticketing tools, Workday, phone and chat · Provide courteous, professional, and reliable support throughout every interaction · Manage and resolve HR cases using HR systems provided by the client. Process Improvement and Documentation · Create, update, and maintain clear and user-friendly process documentation (SOPs, instructions, templates) · Identify opportunities to improve existing processes and actively contribute to improvement initiatives · Analyze root causes of issues and propose solutions that prevent them from reoccurring Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP) - ProtouchProtouch, SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM) Required Skills Customer Care, ServiceNow Platform, Workday HCM, Workday Performance Management Language Spanish (Required) Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - HRO - Employee Lifecycle Management Remote Type - Hybrid Work Shift - Standard (Poland) Compensation Range- Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. 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