Sr. Associate, Applied AI

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story. ABOUT THE ROLE The Senior Associate, Applied AI owns key components of the Agent Development Lifecycle (ADLC), including governance, observability, evaluation, and continuous improvement of AI-powered applications, assistants, chatbots, and agents. In this role you will serve as a subject matter expert for ADLC practices, translating system behavior, user feedback, and governance needs into prioritized actions. This position provides indirect leadership by coordinating cross-functional improvement activities, guiding consistent use of standards, and helping ensure AI systems remain reliable, effective, and aligned with business needs. KEY RESPONSIBILITIES Own ADLC monitoring, evaluation, prioritization, escalation, and improvement processes. Serve as SME for evaluation and observability practices, including output review, conversation analysis, error categorization, and feedback interpretation. Define, organize, curate, and improve ADLC artifacts, including governance documentation, standards, controls, the agent registry, and skills library. Lead cross-functional improvement activities, aligning stakeholders on priorities, decisions, follow-ups, and progress. Analyze conversation data, feedback, evaluation results, and performance metrics to identify risks, gaps, failure patterns, and improvement opportunities. REQUIRED EXPERIENCE YOU’LL BRING Bachelor’s degree in a related field 3+ years of experience working with data analysis, SDLC or other lifecycle processes, AI-enabled workflows, governance practices, technology project management, or technology-enabled business improvement. 2+ years of hands-on experience using leading generative AI assistants to support analysis, workflow improvement, and applied AI use cases. Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment. PREFERRED EXPERIENCES AND SKILLS Strong analytical thinking with the ability to interpret system behavior, process performance, risks, and outcomes. Experience analyzing system outputs, user interactions, or performance data to identify issues or improvements. Experience communicating insights and recommendations clearly to stakeholders and coordinating work across teams or functions. Experience serving as a subject matter expert for a defined process, workflow, technology capability, governance area, or reusable knowledge resource. Experience organizing and curating information, documentation, standards, files, or reusable knowledge assets using digital tools and structured workflows. Ability to translate observations into structured insights, actionable recommendations, and prioritization decisions. Ability to guide cross-functional discussions, coordinate follow-up actions, and influence stakeholders without direct authority. JOB REQUIREMENTS Full-time employee Remote work available once a week after 90-day onboarding period. This role is not eligible for relocation BENEFITS AND PERKS SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. Inclusion & Diversity We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion . Better Together At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person. Equal Opportunity Employer The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law. Accommodation Requests If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to [email protected] . All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.