Sports Aftersales and Repair advisor

Location: Contracted Hours: 39 Salary: Sport: Cycling International. Sports enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sports. At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation! We are looking for an enthusiastic, customer-focused technical advisor to join our team. The Decathlon Technical Support team offer remote, technical support to customers and teammates to save products from being disposed of or refunded, extending the life of their purchase. A passion or experience with cycling is preferred, however, we also support table tennis, fitness equipment, team sports and mountain sport - with more to come! YOUR RESPONSIBILITIES: Satisfy customers - and assist stores - by providing maintenance and repair solutions remotely that will prolong the life of their product Reduce the volume of products disposed of and written off by offering sustainable repair solutions to customers and stores Seek the most cost-effective repair solution to minimise business costs and customer charge Keep up to date on all training and requirements of the role to ensure the best possible knowledge and seek to share this knowledge with Teammates both in the DTS and Stores. WHO ARE YOU? You possess an excellent level of written English. You are proficient with IT, and experience with Google or Zendesk platforms would be a considerable advantage. You navigate and type emails quickly and effectively. Previous mechanical experience is beneficial, though a strong passion for your chosen sport is equally valued. You have good telephone manners and an unwavering commitment to delivering excellent customer service. You can work autonomously and responsibly, even in remote settings. You demonstrate an adaptable and flexible approach to tasks and projects. You are an efficient time planner with a driven desire to outperform on KPIs. ADDITIONAL INFORMATION: This hybrid role would require the successful candidate to attend at least three days a week in the Northampton office. BENEFITS Get to enjoy the following benefits and perks: Yearly pay evaluations Healthy discounts on all Decathlon goodies Fun weekly Staff Sports/Activities Pedal your way to work with the Cycle-to-Work Scheme Dive into top-notch training at Decathlon Academy Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending! … and many more Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.