Specialist, Mission Operations

Specialist, Mission Operations Apply Overview Travel Percentage Up to 10% Apply Job Description MDA Overview: At MDA, we believe our biggest asset is our combination of different backgrounds, cultures, and disciplines united to form one high-performing team. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive. What we do starts with our people and the neuromuscular disease community we serve. As America’s largest voluntary health organization covering research, healthcare, and advocacy for people with neuromuscular diseases, MDA is leading the way in improving the quality of life for those living with muscular dystrophy, ALS, spinal muscular atrophy, and dozens of related disorders – many first discovered and diagnosed by MDA supported scientists and clinicians. Department Overview: As the top of mind, reliable resources to the neuromuscular disease community, the Healthcare Services department plays a critical role in providing support, opportunities, and resources to promote access to care and empower each individual. The Healthcare Services department is comprised of the Care Center Network, Family & Clinical Support, Medical Education, Mission Operations, and Resource Center teams. Position Description: The Specialist, Mission Operations plays a critical role in supporting the operational effectiveness of the Mission Department. This position is responsible for coordinating day-to-day administrative and operational functions that enable the department to deliver programs and services efficiently and in alignment with organizational goals. The Specialist will perform a variety of business and operational tasks, including processing payments and purchases, supporting project management activities, maintaining standard operating procedures (SOPs), and developing training resources. This role requires strong organizational and communication skills, attention to detail, and the ability to collaborate effectively with staff, clients, and organizational stakeholders to ensure the organization serves its community with excellence. The Specialist, Mission Operations reports directly to the Director, Mission Operations. What You'll do: Thrive as part of a collaborative team in a fast-paced, evolving environment while staying informed of internal developments that impact workflows and operational processes. Serve as a liaison between the Mission Department and cross-functional teams to ensure effective communication, coordination, and alignment with departmental and organizational goals. Manage day-to-day processing, tracking, and reconciliation of purchases and payments for Mission Department teams. Support the development, implementation, and continuous improvement of standard operating procedures (SOPs) for the Mission Department. Provide administrative and operational support to ensure the efficient functioning of departmental activities. Develop, evaluate, and maintain project management processes, tools, and resources in collaboration with internal and external stakeholders. Coordinate onboarding and offboarding processes for Mission Department staff and/or volunteers. Create and maintain departmental training materials and documentation. Manage and maintain departmental communication platforms (e.g., SharePoint, Microsoft Teams) and distribute timely and consistent communications to staff. Support the Mission Department’s MyoNet system and related workflows. Assist with the planning, coordination, and tracking of key program and operational initiatives. Perform other duties as assigned. Salary: This position's salary range is $50,000 - $53,000 . Final offer amounts and levels are determined by multiple factors, including your experience, and may vary from the amounts listed above. What we are looking for: Bachelor's degree preferred. 1-3 years of experience providing administrative, operational, or project support, preferably in a non-profit or virtual/remote environment. Strong organizational skills and attention to detail. Ability to manage multiple priorities and work streams simultaneously while maintaining focus on mission-driven outcomes. Demonstrated ability to plan, coordinate, and execute components of projects independently. Excellent communication and interpersonal skills. Strong customer service and stakeholder engagement skills. Proficiency in data tracking, reporting, and documentation management. Strong working knowledge of Salesforce required. Proficiency with Microsoft Office Suite and collaboration tools (e.g., SharePoint, Teams). Experience with financial processing, grant management, or project management systems preferred. High level of flexibility and adaptability in a dynamic work environment. Ability to maintain confidentiality and exercise sound judgment. Willingness and ability to travel, including occasional overnight travel. MDA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Benefits Overview MDA Benefits: *For fulltime employees Medical, Dental and Vision insurance with prescription coverage Health Savings Account with contribution matching and Flexible Spending Accounts for medical and/or dependent care Paid sick leave Employee Assistance Program (EAP) 100% contribution towards basic life insurance, short-term and long-term disability Optional additional life insurance and dependent life insurance available 403(b) Retirement Savings Plan with company match Generous paid time off policy, with an increasing accrual rate schedule Paid holidays Standard 35-hour work week with flexible hours Remote, work from home opportunities Professional Learning and Development opportunities