Specialist -Billing Solution & Control

Job id: 36569 Job location: Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Specialist, Billing Solution and Control Job ID: 36569 Job Level: S2 Core Job Location: Gurugram / Bangalore Function:Digital & Information Office (DIO) Employment Type: Full time Working pattern: Hybrid Why we need this role We are seeking an experienced Application Support Analyst with a strong focus on billing and finance systems within the telecommunications domain. The successful candidate will provide expert support and maintenance for critical applications, ensuring seamless operations and compliance with business requirements. What you will do Kenan Billing & Ordering Support: Provide advanced support for Kenan billing and ordering systems. Troubleshoot and resolve complex issues to maintain system integrity and performance. CSGI Mediation & IOA Applications: Manage and support CSGI mediation and IOA applications for accurate data processing and integration. Collaborate with cross-functional teams to ensure smooth data flow across systems. Technical Expertise: Utilize UNIX and SQL for application troubleshooting, data analysis, and performance optimization. Develop and execute scripts to automate routine tasks and improve efficiency. Kenan Rating Processes: Maintain and support rating processes including TIP, COM, MCAP, CAP, LTP, and LTP DUP. Ensure accuracy and reliability of billing operations through proactive monitoring and validation. Product Configuration & Commitments: Configure products, manage discounts, and oversee minimum commitment requirements. Ensure compliance with contractual obligations and support flexible product offerings. Incident & Problem Management: Respond to incidents promptly, perform root cause analysis, and implement permanent fixes. Maintain detailed documentation of issues and resolutions for knowledge sharing. What we're looking for Essential: Comprehensive experience with Kenan billing and ordering systems. Strong knowledge of CSGI mediation and IOA applications. Proficiency in UNIX and SQL for troubleshooting and data management. In-depth understanding of Kenan rating processes (TIP, COM, MCAP, CAP, LTP, LTP DUP). Experience in product configuration and managing commitments. Desirable: Familiarity with telecommunications billing environments. Knowledge of ITIL processes for incident and problem management. Strong analytical and problem-solving skills with attention to detail. What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech. Job Segment: Database, SQL, Unix, Data Center, Work from Home, Technology, Contract