Location:
Remote (Spanish speaking region)
About Us:
We are a rapidly growing company in the crypto space, dedicated to providing exceptional service to our users. We are currently seeking a bilingual Customer Support Representative to join our dynamic team. This is an exciting opportunity to work in the fast-paced world of cryptocurrency while assisting customers with their inquiries.
Responsibilities:
Provide high-quality customer support to Spanish- and English-speaking clients via email, chat, and phone.
Respond to customer inquiries and resolve issues related to crypto trading, accounts, and transactions.
Assist customers in navigating our platform, explaining basic crypto concepts, and addressing technical issues.
Collaborate with the team to identify common customer challenges and suggest improvements to the user experience.
Maintain accurate records of customer interactions and follow up on open issues.
Provide product feedback and insights from customer interactions to help improve services.
Requirements:
Fluent in both English and Spanish (written and spoken).
Basic understanding of cryptocurrency and crypto trading concepts (preferred).
Previous customer support experience, ideally in the crypto or financial services industry (preferred).
Strong communication skills with the ability to explain complex concepts in a simple manner.
Ability to work in a fast-paced, dynamic environment with a focus on delivering excellent customer service.
Strong problem-solving skills and attention to detail.
Team player with a positive attitude and a willingness to learn.