Role Overview
We’re seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, you’ll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies.
Key Responsibilities
Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions
Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI
Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions
Write and review code for critical components of client solutions, ensuring high standards of quality and scalability
Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices
Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.
Required Skills & Experience
Deep expertise in AWS services, particularly Amazon Connect and related customer experience offerings
Hands-on experience implementing generative AI solutions in production environments
Strong software engineering background with practical coding experience
Proven consulting skills with the ability to communicate complex technical concepts to diverse audiences
Experience in customer experience (CX) technology implementations
Track record of successful solution delivery in highly regulated industries such as healthcare, finance, or government
Preferred Qualifications
AWS certifications (Solutions Architect, Machine Learning Specialty)
Experience with large-scale contact center migrations to cloud platforms
Background in implementing AI/ML solutions in customer service contexts
Knowledge of security and compliance requirements in regulated industries
Experience with agile development methodologies
What Sets You Apart
Ability to bridge the gap between business requirements and technical implementation
Strong consultative approach with excellent client-facing skills
Innovation mindset with a passion for exploring cutting-edge technologies
Experience in both architectural design and hands-on development
Understanding of contact center operations and customer experience best practices
Remote Pay Range
$140,000
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$150,000 USD