Solutions Consultant

About Stitch Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers. We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint. The role is responsible for designing solutions which solve our customers' payment problems utilising Stitch’s products. This role is heavily client-facing, focusing on assisting the sales team in landing deals by being the technical advocate and architect for clients. Key Responsibilities Build and maintain a deep understanding of all of Stitch's products. Design bespoke solutions for key customers using Stitch products. Build a deep understanding of our client's payments environment and processes and bring this knowledge to internal product and Engineering teams. Answer client product questions, e.g., constraints, requirements, integration stack, recommendations. Host solutions workshops to advise customers on best practices during the sales or integration process. Work with our product & engineering teams to translate client feedback into meaningful product insights. Requirements Experience as a Product Manager working closely with Software Engineers and technical teams Customer-facing experience in a sales or consulting capacity. Ability to fluently interact with both business and technical client stakeholders. Ability to quickly understand new technologies and complex concepts. Experience at a financial technology or B2B SaaS startup. Thorough understanding of technical concepts, including integration patterns and error handling. Benefits & Perks 🏖️ Remote-friendly Work We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time. 🎨 Stock Ownership* We believe in the power of ownership. That's why every full-time team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too. ⏰ Time Off* Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team. 📚 Learning & Development Fund* We are committed to the professional growth of our team. Each year, we allocate $3,000 per full time team member for learning and development, supporting a culture of continuous improvement and skill enhancement. 🩺 Health Insurance Contribution* Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions. 💻 Equipment To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch. 💜 Employee Assistance Programmes We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way. Other notable benefits and perks Celebrations for important life and work milestones Daily team lunches in the Cape Town office Bi-annual work retreats New starter dinners Frequent team and company events Compliance with POPIA Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA. Privacy and security of your information We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction. *these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staff