Solutions Architect, Utilities, Customer Solutions Meter to Cash

Are you ready to make an impact? West Monroe is seeking a Solutions Architect to join our Energy & Utilities (E&U) practice, specializing in Customer Solutions. This role will focus on the Meter to Cash lifecycle and related technologies, helping utility clients design and implement solutions that improve customer experiences, enhance operational efficiency, and drive business outcomes. As a Solutions Architect, you will play a critical role in solution design, technology integration, and client engagement. You will leverage your expertise in CIS, MDM, CRM, CCaaS, and customer-facing digital platforms to deliver impactful systems that transform utility operations. This role can be based in a primary Energy & Utilities office as listed or remote in the United States. Key Responsibilities Architect end-to-end solutions across the Meter to Cash lifecycle, including meter reading, billing, payments, collections, and customer service. Utilize your knowledge of major platforms such as CIS, MDM, CRM, CCaaS, and customer-facing digital solutions. Support the integration and implementation of CIS and MDM systems, ensuring alignment with client business goals. Develop solutions that enhance utility customer interactions through mobile apps, web portals, self-service platforms, and other digital tools. Work closely with IT, operations, and customer service teams to ensure cross-functional alignment and delivery success. Contribute to team development by sharing expertise and providing training on emerging technologies, including Kraken, a next-generation CIS platform. Build strong relationships with clients, acting as a trusted advisor and subject matter expert in the E&U space. Support business development efforts by identifying opportunities, contributing to proposals, and expanding client relationships. Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising judgment in evaluating outputs. Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes. Qualifications 7+ years of experience in the Energy & Utilities industry, with a focus on Meter to Cash processes. Proven expertise in implementing or integrating CIS and MDM platforms (e.g., SAP IS-U, Oracle CC&B, Oracle Utilities MDM, Itron, Landis+Gyr). Familiarity with CRM, CCaaS, and customer-facing digital solutions. Deep understanding of the Meter to Cash lifecycle and supporting technologies. Ability to design solutions that improve customer experience and operational efficiency. Strong problem-solving and analytical skills. Excellent communication and collaboration abilities, with comfort working across IT, operations, and customer service teams. Proficiency in leading technology implementations and integrations. Bachelor’s degree in Business, Engineering, Computer Science, or a related field. Relevant certifications in CIS, MDM, CRM, or CCaaS platforms are a plus. Ability to travel 50%-75% annually. Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs. Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here . Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. Seattle or Washington, D.C. $162,000 — $190,600 USD Los Angeles $169,700 — $199,700 USD New York City or San Francisco $177,400 — $208,700 USD A location not listed above $154,300 — $181,500 USD Other consultancies talk at you. At West Monroe, we work with you. We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions. The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come. At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next. You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected] . Please review our current policy regarding use of generative artificial intelligence during the application process . If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here .