Solutions Architect - Ecommerce Systems Integration

Our Commitment to Our Team At Pipe17, our values aren’t just words on a wall. They’re how we operate every day. We are a high-performance team built around ownership , urgency , curiosity , and a strong bias for action . We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission. We operate with urgency , but not recklessly. We focus on what matters most, take initiative, and course-correct quickly when needed. We value people who speak up, follow through, and take pride in their work. Curiosity is how we get better. We ask questions, challenge assumptions, and stay open to new ideas. We don’t default to “how it’s always been done.” We explore, test, and learn. That mindset helps us adapt quickly, solve harder problems, and continuously raise the bar. We also embrace AI as a force multiplier . We believe great operators don’t compete with AI - they partner with it. We use AI to move faster, think deeper, and remove friction from our work, while still applying human juådgåment, creativity, and context where it matters most. Thoughtful use of AI is part of how we scale ourselves and our impact. Finally, teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions is a daily practice, not just something we talk about. We learn from each other, improve constantly, and rally around our mission: unify commerce after the buy button. If these values resonate with how you like to work, you’ll fit right in. This position As a Solutions Architect at Pipe17, you will be responsible for designing and delivering tailored solutions to meet the unique needs of our customers. This customer-facing role requires not only deep technical expertise but also exceptional communication skills. You will collaborate directly with clients to understand their business challenges, present effective solutions, and guide them through the implementation process. Clear, concise, and persuasive communication is essential as you will be the key point of contact for customers throughout their journey, ensuring alignment between their requirements and our solutions. The Technical Integrations Specialist (Solution Architect) is responsible for onboarding new customers. This includes understanding customer’s use cases, configuring Pipe17 to facilitate data transfer, and ensuring smooth integration of sales channels, ERPs, WMS and 3PLs. It is important to have a deep understanding of the e-commerce business, proficiency in ERPs like Acumatica, technical knowledge in APIs and JavaScript is desirable, and the ability to work with AI and interpret logs. You will play a pivotal role in eliminating fragmented channels, manual processes, and operational blind spots that cost businesses time, money, and customers. You will ensure seamless integration of selling channels, fulfillment services, and core business applications to maintain the efficient flow of orders and inventory. This role allows you to focus on helping our customers grow their businesses without the need to solve technology problems. AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. About You You’re empathetic. You’ll be working directly with customers using our services as they encounter and overcome problems. You’re able to put yourself in their shoes and help point them in the right direction. You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal) You like variety and enjoy multifaceted roles. As a part of a distributed team, you excel with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact and build processes that’ll make your job more efficient over time. You have experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc. Responsibilities “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers Translate business requirements into product use cases or technical requirements Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed Coach and educate customers to improve adoption of Pipe17 Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers Create and improve documentation to help customers and partners help themselves Document onboarding steps for future reference and to transition to other teams as needed Skills and Experience Skills E-commerce Knowledge Familiarity with vendors, tech stack, typical use cases, merchant activities, sales channels, fulfillment channels, and information flow between them (orders, shipping requests, fulfillment notices, etc.). ERP Proficiency Expertise in configuration, customization, and integrations. API Utilization Ability to work with APIs for data integration. Knowledge of JSON and basic programming in JavaScript (ability to read and understand code). JavaScript Knowledge Basic to intermediate skills for customization. AI Tools Experience (BONUS) Familiarity with AI tools is desirable. System Logs Interpretation Ability to read and interpret system logs for issue diagnosis. Problem-Solving Skills Strong problem-solving abilities. Communication Skills Excellent verbal and written communication. Project Management Ability to manage multiple projects and tasks simultaneously in a fast-paced environment. Compensation (US FTE) Competitive salary Great healthcare + dental + vision coverage Retirement plan Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation About Us Pipe17 is the AI-native Enterprise Order Operations Platform for brands and 3PLs. We replace the fragmented stack of iPaaS, middleware, and legacy OMS with one unified operational layer that manages orders, inventory, products, fulfillment, and exceptions across every channel and partner. With 300+ managed connectors, AI-powered workflows, and an industry-first MCP Server for agentic commerce, Pipe17 lets brands go live in weeks, scale into new channels in days, and run post-checkout operations without developer dependency or systems integrators. Our customers reduce operational costs by up to 85%, cut fulfillment errors by 99%, and launch new channels in days instead of months. Pipe17 is trusted by enterprise brands including Estée Lauder, Allbirds, e.l.f. Beauty, Made In Cookware, Wyze, Olly, Black Rifle Coffee Company, and Dude Wipes, as well as leading 3PLs including Ryder, FedEx, and Barrett Distribution. Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area. The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics, and recently announced its Series A funding to accelerate growth and category leadership.