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The
Solution Leader (SME) ERP
is accountable for each step of the GTM lifecycle (see below):
Creation
: Defines POV, blueprints, and assets within the ERP area.
Enablement
: Equips AMs and delivery teams through training and playbooks.
Execution
: Owns external positioning, collateral, pilots, and BD campaigns.
Improvement
: Monitors metrics, codifies lessons, and refreshes methods.
Governance
: Maintains offering accountability, refresh cadence, and executive alignment.
This ensures the Solution Leader (SME) operates as a
business owner + SME
across the full lifecycle, fully supported by Oxford functions.
Role Purpose
The Solution Leader (SME)- ERP is responsible for the
full lifecycle of an Oxford service offering within ERP
from market positioning and solution design through client delivery, asset development, and internal enablement. Acting as the “
business owner” and Subject Matter Expert (SME)
, this leader ensures Oxford service offering are differentiated, repeatable, and directly tied to measurable business outcomes for clients.
This role is both
market-facing and internally enabling
: partnering with Account Managers (AM) to drive business development, engaging with clients as a senior SME, building proprietary frameworks and toolkits, and ensuring delivery excellence. Success requires a rare combination of strategic vision, consulting rigor, and entrepreneurial energy to establish Oxford as a go-to consulting partner in the market.
Role Objectives
Define and sustain Oxford’s Point of View (POV)
for the offering, ensuring it is bold, differentiated, and market-relevant.
Build proprietary assets and frameworks
for example
-
diagnostic tools, playbooks, heatmaps, scorecards, etc. that make the offering tangible and scalable.
Activate market presence
by developing collateral, case studies, and AM talk-tracks that drive business development.
Support business development directly
, equipping AMs with positioning questions and engaging as SME in key pursuits.
Ensure delivery excellence
, especially in pilots and early market successes, by codifying lessons into reusable IP and case evidence.
Link client outcomes to business value
, embedding ROI, adoption, compliance, and productivity KPIs into all phases of the offering.
Integrate offerings across Oxford’s client portfolio
for example - OCM embedded in ERP, AI linked to CRM transitions, etc.
Transfer capability to clients
by embedding Oxford tools and building client self-sufficiency.
Role Responsibilities
Offering Strategy & Roadmap:
Define, maintain, and evolve a clear market-aligned roadmap for the offering, refreshed quarterly.
POV & Asset Development:
Codify Oxford’s unique POV into diagnostics, playbooks, governance frameworks, and repeatable methods.
Business Development Support:
Partner with AMs to position the offering, identify triggers, and co-sell opportunities.
Client Engagement:
Act as a senior SME in assessments, roadmaps, pilots, and executive-level client workshops.
Pilot Oversight:
Lead pilot governance, ensure measurable outcomes - e.g., ROI, adoption, compliance, etc.and codify lessons into IP.
Collateral & Messaging:
Produce one-pagers, case briefs, and roadmap visuals to strengthen Oxford’s positioning in the market.
Internal Enablement:
Train Oxford consultants and AMs on the offering’s frameworks and tools for consistent, repeatable delivery.
Measurement & Reporting:
Establish and monitor KPIs tied to client outcomes; ensure consistent reporting across engagements.
Partner Collaboration:
As appropriate, lead joint go-to-market and delivery efforts with strategic partners - e.g., BASE Life Sciences, cloud/ERP vendors.
Embedded Change Management:
Integrate OCM into offering delivery to drive adoption and ROI realization.
Compliance & Risk Oversight:
Ensure offerings embed governance, ethics, and validation requirements, especially in regulated industries.
Thought Leadership:
Represent Oxford in the market through articles, presentations, and industry forums as the visible leader of the offering.
Measures of Success
Market Traction:
Opportunities originated, proposals won, and revenue generated within x-y months.
Client Outcomes:
Tracking of client ROI, adoption, and compliance metrics achieved.
Asset Deployment:
Utilization and consistency of proprietary frameworks, diagnostics, and playbooks across accounts.
Differentiation:
Recognition of Oxford’s POV and offering distinctiveness in client and market feedback.
Internal Capability:
Consultant readiness and consistent, repeatable delivery across accounts.
GTM Playbook - Service Offering Leader Responsibilities
Step 1: Service Offering Creation
Solution Leader (SME) -ERP
Owns the articulation of Oxford’s POV, industry need, and unique value proposition.
Leads creation of structured service blueprints (phases, activities, deliverables, benefits).
Develops draft supporting assets (frameworks, questionnaires, case studies).
Prepares launch readiness package for handoff to GTM.
Step 2: Internal Readiness & Enablement
Solution Leader (SME) -ERP
Develops and delivers training for AMs, recruiters, delivery teams, and executives.
Creates the sales playbook: elevator pitches, FAQs, objection handling, and discovery questions.
Produces toolkits, templates, and one-pagers.
Runs internal “roadshow” sessions across offices.
Step 3: Market Preparation & Execution
Solution Leader (SME) -ERP
Finalizes messaging, POV statements, and external positioning.
Leads creation of brochures, website copy, and client-facing decks.
Publishes thought leadership with Marketing.
Engages partners (e.g., SAP, Oracle -ERP vendors) for co-marketing.
Oversees pilot engagements and ensures case study capture.
Orchestrates BD campaigns in partnership with AMs.
Step 4: Measurement & Continuous Improvement
Solution Leader (SME) - ERP
Defines and monitors KPIs (pipeline, win rate, client satisfaction).
Collects insights from AMs, clients, and delivery teams.
Leads quarterly reviews and refresh of collateral.
Ensures capture of early client outcomes as reusable case studies.
Step 5: Governance, Accountability & Refresh
Solution Leader (SME) ERP
Maintains and updates methodology, assets, and positioning.
Ensures delivery of refresh cycles bi-annually.
Represents the offering in quarterly steering committees.
QUALIFICATIONS
Bachelor's degree required; fields of business or computer science preferred
10+ years of experience in a solutions provider environment, predominantly consulting, technical services, and technology solutions
10+ years of experience with SAP and/or Oracle ERP systems
10+ years of experience in consulting or delivery led SME leadership roles
Demonstrated experience working with sales teams and pursuits from an SME vantage point
Ability to communicate effectively both verbally and in writing with individuals at all levels of the organization
Team player who is easy to work with and will drive deliverables through to completion
Proven knowledge of MS Office products
Ability to maintain regular attendance and work all hours necessary or required
For US job seekers:
Salary Information:
$165,000.00-$205,000.00 Annual
Please contact [email protected] if you are interested in this position.
Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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