Solution Consultant CRM (Salesforce)

Senior CRM Developer Digital Alchemy, A global Marketing Automation Services Provider, provides marketing services and technical support to local and global organizations. We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on the interaction of 3 transformations, 1. Our personal Transformation to learn and develop, 2. Transformation of the markets we operate in through our work, and 3. Transformation of the world that we live in through the development and support of sustainable enterprises that benefit under privileged communities and reduce the degradation of our environment. Digital Alchemy is an inclusive and diverse employer, we do not discriminate on any basis including gender, ethnicity, religious background, sexuality and any other factors, we actively recruit for a strong and diverse workforce. About the Role A Solution Consultant CRM (Customer Relationship Management) Developer plays a crucial role in developing and maintaining CRM software systems, which are essential for managing a company's interactions with current and potential customers. Here's a detailed job description for a Senior CRM Developer. Job Overview: The Solution Consultant CRM is responsible for designing, implementing, and maintaining CRM solutions that effectively support business strategies and objectives. This role involves a combination of technical expertise, strategic thinking, and leadership skills. Responsibilities: Development and Customization: Design and develop high-quality CRM applications and solutions. Customize existing CRM platforms (like Salesforce) to meet specific business requirements. Integration: Integrate CRM systems with other enterprise systems (e.g., ERP, Marketing Automation) to ensure seamless data flow and functionality. Data Management: Manage and ensure the integrity of CRM data. Develop strategies for data acquisition, migration, and maintenance. User Support and Training: Provide technical support to CRM users and conduct training sessions to help staff effectively utilize the CRM system. System Analysis and Design: Analyze business processes and user needs to design CRM solutions that improve customer engagement and business efficiency. Project Management: Manage CRM projects, including planning, resource allocation, and timeline management. Technical Leadership: Mentor junior developers and collaborate with cross-functional teams to ensure best practices in CRM development and implementation. Performance Optimization: Monitor CRM system performance, identify issues, and implement optimizations to improve efficiency and user experience. Stay Updated: Keep abreast of the latest CRM technologies and trends to propose and implement innovative solutions. Essential Skills: Bachelor’s degree in Computer Science, Information Technology, or related field 5+ years of experience in CRM development, with a proven track record of successful CRM implementation Strong knowledge of CRM platforms (e.g., Salesforce) and programming languages (e.g., Java, .NET, JavaScript) Experience with database management, SQL, and data integration tools Experience in Salesforce Development including APEX, Visualforce, APEX Triggers and Lightning would be a plus Having an experience in APEX Data loader and Force.com would be a plus Process Automation: Extensive experience in designing and implementing complex business processes using declarative tools and code to automate repetitive tasks and ensure data consistency. REST/SOAP APIs: Building integrations with external systems using RESTful and SOAP APIs to enable data exchange between Salesforce and other platforms Excellent analytical and problem-solving skills Strong communication and leadership abilities Desirable Skills: Certifications in CRM platforms (like Salesforce Certified Developer) Experience in cloud computing and mobile application development Project management experience and skills Experience with middleware solutions (such as MuleSoft or Informatica or Workato) to facilitate seamless data flow between Salesforce and other applications Code Reviews: Conducting thorough code reviews to ensure adherence to best practices, coding Strong problem-solving skills to address issues related to configurations, custom code, and integrations Debugging skills to identify and resolve technical issues effectively