Software Support Specialist

Location: Remote Position Overview Storable is seeking an Access Control Software Support Specialist to provide technical support for clients using our Access Control product. In this role, you will assist customers through phone and email support, troubleshoot software and hardware issues, and help ensure a high-quality support experience. This position is a strong fit for someone who enjoys solving technical problems, communicating clearly with customers, and working across integrated systems in a fast-paced support environment. Shift: Monday - Friday 10 am - 7 pm EST Key Responsibilities Provide customer support through inbound phone and email channels. Troubleshoot access control, gate, keypad, controller, and integration issues. Support new client onboarding, installation, and go-live activities. Assist with hardware troubleshooting and RMA coordination when replacement equipment is needed. Help resolve billing, shipping, and product-related inquiries connected to Access Control support. Document customer interactions, troubleshooting steps, and resolutions clearly and accurately. Escalate complex issues and product defects to internal teams or vendor partners as needed. Contribute feedback on recurring issues and process improvements to enhance the customer experience. Training & Product Knowledge Team members receive training on Access Control products, including hardware, wiring, troubleshooting, and integrations.This role also includes exposure to integrated platforms and cross-training opportunities across related products, helping specialists build the technical knowledge needed to support customers across multiple systems. Qualifications & Skills A bachelor’s degree in Business Applications, Computer Science, or a related field is desired but not required At least 2 years of on-the-phone product support experience, in a customer support or technical support position, preferred Strong troubleshooting and problem-solving skills. Excellent written and verbal communication skills. Comfortable handling customer support through phone and email. Ability to work effectively in a fast-paced environment and manage competing priorities. Strong attention to detail and documentation habits. Ability to collaborate across teams and escalate issues appropriately. Adaptable, customer-focused, and committed to delivering a strong support experience. A positive, professional, solution-oriented, motivated, enthusiastic and team-oriented attitude Demonstrate ability to handle interruptions well and move between tasks with ease while still meeting deadlines Ability to follow department processes and procedures High-Speed Internet required Preferred Experience Experience in technical support, software support, or customer-facing troubleshooting roles Familiarity with hardware, network connectivity, or integrated software systems Experience supporting customers in a SaaS or technology-driven environment Bonus Salesforce Experience All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states:  AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before. Benefits and Perks: Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. 401(k) match after 60 days, 100% vested after 1 year. Employer contribution to your HSA, plus an HRA to help offset your deductible. Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. 8 hours of Rest, Relax, Recharge time to care for your mental health. Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. $50 monthly home data stipend, plus a home office sign-on bonus of $250. Fertility care support options to help in your journey towards parenthood. Access to financial experts to help you make informed decisions and achieve your financial goals. Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: - Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria. - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [email protected] for verification. Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to [email protected] Pay Transparency at Storable At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role. Potential Pay Range $45,000 — $60,000 USD