Software License Analyst

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Cyber and IT Risk Management Job Qualifications: Skills: IT Asset Management (ITAM), Licensing, Software Asset Management (SAM) Certifications: None Experience: 3 + years of related experience US Citizenship Required: No Job Description: At GDIT, people are our differentiator. A Software License Analyst is responsible for managing software license compliance, optimization, and data integrity using the ServiceNow Software Asset Management (SAM) application. This role ensures accurate license positions, supports audit readiness, and drives cost savings by leveraging ServiceNow best practices and out-of-the-box capabilities. The analyst works closely with IT Asset Management (ITAM), procurement, and technical teams to maintain high-quality asset data and enable effective license management across the enterprise. This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This individual specializes in publisher-specific toolsets, drives license optimization through tailored workflows, and contributes to enterprise ITAM operations to ensure regulatory compliance success at CMS. HOW YOU WILL MAKE AN IMPACT: Perform software license reconciliation using ServiceNow SAM (including SAM Pro where applicable). Analyze effective license position (ELP) to identify over-licensing, under-licensing, and compliance risks. Maintain accurate license entitlements, contracts, and usage data within the platform. Support compliance for major vendors (e.g., Microsoft, Oracle, Adobe, IBM). Ensure accuracy and completeness of software asset data, including, software models and normalization, Discovery and installation data, and entitlements and license metrics Follow ServiceNow best practices for data normalization and reconciliation. Collaborate with CMDB and Discovery teams to improve data quality and coverage. Leverage out-of-the-box ServiceNow SAM capabilities to manage software assets. Support configuration (not customization) of SAM workflows, reports, and dashboards. Assist in maintaining alignment with the Common Service Data Model (CSDM). Prepare for and support vendor software audits by providing accurate license data and reports. Identify compliance gaps and work with stakeholders to remediate risks. Maintain documentation and evidence required for audit defense. Identify opportunities for software license optimization and cost savings. Support reclamation activities, including removal of unused or underutilized licenses. Partner with procurement and finance teams to align license usage with contracts and renewals. Generate and analyze reports on license usage, compliance status, and cost savings. Develop dashboards to provide visibility into software asset health and risks. Track KPIs such as compliance position, reclamation rates, and software spend under management. Follow and support standardized SAM processes aligned with ITIL and ITAM best practices. Identify opportunities to improve automation and efficiency within SAM workflows. Contribute to process documentation and knowledge sharing. Work closely with ITAM, procurement, finance, and IT operations teams. Provide insights and recommendations based on license data analysis. Support end users and application owners with license-related inquiries. WHAT YOU’LL NEED TO SUCCEED: Education: Bachelor’s degree in Information Technology, Business, or related field or the equivalent combination of education, professional training, or work experience Required Experience : 3 + years of experience in Software Asset Management, IT Asset Management, or license administration; Hands-on experience with ServiceNow SAM (or similar SAM tools); Basic understanding of software licensing models and compliance concepts Required Technical Skills: Experience with ServiceNow SAM Pro; Knowledge of ITIL and ITAM frameworks Attributes for Success: Strong analytical and problem-solving skills; Attention to detail and data accuracy; Ability to interpret licensing terms and contracts; Effective communication and stakeholder collaboration; Basic understanding of ServiceNow platform capabilities Preferred Skills: 2-5 years experience preferred; Familiarity with major vendor licensing (Microsoft, Oracle, Adobe, IBM); Experience with ServiceNow Discovery and CMDB Location: 100% remote working Security Clearance Level: Must be clearable for a CMS Public Trust - Applicants shall have lived in the United States at least 3 out of the last 5 years prior to going through the public trust background investigation and submitting an application for a Federal ID Card Work visa sponsorship will not be considered for this role GDIT IS YOUR PLACE: At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace #GDITFedHealthJobs #GDITHealthSystems The likely salary range for this position is $85,093 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% T elecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc . Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans