Software Engineer - Activation & Retention

About Reverb Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear. We love working at Reverb because we’re making the world more musical—through our marketplace and through Reverb Gives , which provides musical instruments to youth music education programs. We were named a “Best Place to Work” by Built in Chicago and a “Top Workplace'' by the Chicago Tribune. About the team The Activation & Retention team owns the experience that turns first-time visitors into active users and keeps them coming back. That means building and maintaining some of Reverb's most critical products like the Feed that hundreds of thousands of music makers use every day, along with the onboarding flows, notifications, and personalization systems that shape the full journey. We're looking for a full-stack engineer to join our team. You'll work across our Rails app, React frontend, and GraphQL gateway to ship features that directly shape how music makers discover gear and stay connected with Reverb. You'll collaborate closely with other full-stack and iOS engineers, product, and design to build experiences that matter. This is a full-time, hybrid position reporting to the Senior Engineering Manager. Our hybrid team members work from our Chicago office once a week [on Tuesdays] and come together for quarterly org on-sites and our yearly Reverbfest. Responsibilities Ship full-stack features across our Rails/React/GraphQL codebases, building comfort in new parts of the stack as you go Own features end-to-end from scoping and definition through testing, rollout and monitoring Collaborate across engineering, product, and design to scope and refine early concepts and see through release Debug production issues methodically and clearly communicate problems with your team Participate in code review, contribute to architecture and documentation, and advocate for tech debt and testing as part of your regular work Take ownership of the health and performance of your team's services, not just the work you ship Requirements 2-4 years of professional software engineering experience Solid fundamentals in Ruby/Rails and JavaScript/React and comfort working across the stack Familiarity with GraphQL or eagerness to learn it Understanding of web architecture, including the separation of frontend and backend concerns and thoughtful API design Clear communicator who can scope and explain tradeoffs to engineers, product managers, and designers alike Experience with AI workflows, TypeScript, Datadog, Docker, Kubernetes, and GitHub Actions is a plus We write code that matters to music makers. If that resonates with you, we'd love to talk Additional Information Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description. Reverb offers a comprehensive total rewards package that combines base, bonus, and an array of benefits. Some of our key benefits include but are not limited to the following: 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care. Life, AD&D, and supplemental long-and short-term disability insurance A matching 401(k) A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft 18 weeks of gender-neutral parental leave for the birth or adoption of a child Up to $25,000 reimbursement of adoption and/or surrogacy related expenses Paid sabbatical program Annual work/life stipend Ways to give back to your community through volunteer time off At Reverb, we believe that an equitable and inclusive workplace where people from all backgrounds can come, stay and thrive makes us a more relevant and resilient company. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!