Social Media Analytics and Operations Manager

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Are you passionate about turning social media data into meaningful business impact? Do you enjoy building scalable systems, streamlining operations, and enabling teams to perform at their best? Phonak is looking for a Social Media Analytics & Operations Manager to strengthen the performance intelligence and operational backbone of our global social media ecosystem. As Social Media Analytics & Operations Manager, you will be responsible for ensuring Phonak’s global social media channels are efficient, scalable, compliant, and delivering measurable value . You will transform data into actionable insights, standardize tools and workflows, and empower markets to execute best‑in‑class social strategies. Responsibilities: Analytics & Insights Own and evolve Phonak’s global social media measurement framework , KPIs, and benchmarks aligned with business objectives Develop and maintain dashboards and reporting solutions across paid, organic, influencer, and advocacy activities Analyze performance trends and deliver clear, actionable recommendations to improve reach, engagement, and conversion Track ROI of campaigns and always‑on social activity Conduct audience, content, and competitive analysis to inform strategy Present insights to stakeholders and senior leadership in clear, compelling formats Operations & Governance Lead the global social media tools ecosystem , including publishing, listening, analytics, DAM, and advocacy platforms Standardize processes, workflows, and best practices across global and local teams Manage content calendars and publishing governance Ensure brand consistency, regulatory compliance, and market adherence Maintain social playbooks, guidelines, and training materials Oversee agency and vendor performance related to analytics and reporting Enablement & Collaboration Support local markets with performance reporting, insights, and optimization recommendations Train stakeholders on tools, reporting, and data interpretation Collaborate with paid media, CRM, and web teams to integrate cross‑channel insights Act as Phonak’s internal expert on social media data and operations Innovation Identify new tools, automation opportunities, and emerging measurement approaches Test and implement AI or advanced analytics solutions to increase efficiency Stay ahead of platform updates, algorithm changes, and industry best practices Qualifications: 5+ years of experience in social media analytics, digital marketing operations, or performance marketing Strong expertise with social analytics and listening tools (e.g. Hootsuite, Brandwatch, or similar) Experience building dashboards in Power BI, Tableau, Looker, or equivalent platforms Proven ability to translate data into strategic, actionable insights Experience working in global or multi‑market environments Excellent stakeholder management, communication, and presentation skills Highly organized, with strong process and systems thinking Preferred: Experience in healthcare, medical devices, or other regulated industries Familiarity with paid social and performance marketing metrics Experience managing agencies or vendors Knowledge of influencer and advocacy programs SQL or advanced analytics capabilities A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact What we offer: Exciting and challenging work environment Collaborative culture Opportunities for continuous self-improvement Opportunities for flexible hybrid model work environment A company that values diversity and inclusion Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions Mentorship program and career development plans This role's pay range is between: $90,000 – $110,000 annually. This role is also bonus eligible. Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. 163183