Short Order Coordinator

Short Order Coordinator Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role We are looking for a Short Order Coordinator to join our Digital Services team. This role is critical to the smooth operation of our day-to-day service delivery – ensuring business-as-usual (BAU) requests are handled efficiently, accurately, and to a high standard across our Microsoft-focused digital service lines. Acting as the bridge between operations, delivery teams, and client-facing stakeholders, the Short Order Coordinator ensures requests are scheduled, and fulfilled in a timely and structured way. This is a fantastic opportunity for someone with strong organisational skills, attention to detail, and a passion for keeping things moving. You’ll work in a fast-paced environment where your contribution directly impacts client satisfaction and internal delivery efficiency. In this role, you’ll: Own the intake, validation, and coordination of short order/BAU digital service requests from internal teams and customers Work closely with Short Order developers, consultants, and Engagement Managers to assign resources and ensure requests are delivered in line with SLAs Maintain clear communication between stakeholders to keep requests on track and expectations aligned Track and manage the status of open short order items, providing updates, chasing blockers, and escalating where needed Ensure all requests are logged, prioritised, and categorised correctly in internal systems (e.g. service management or PSA tools) Proactively flag recurring patterns, process inefficiencies, or scope creep across requests Create and maintain internal documentation and process guides to support the smooth operation of short order workflows Collaborate with finance or commercials teams to ensure accurate scoping and quoting where required Support operational reporting and help identify opportunities to streamline BAU request handling Contribute to continuous improvement across delivery operations and the customer experience What will you bring? Experience in a coordination, delivery support, or service desk role within a technology or managed services environment Excellent organisational skills with the ability to manage multiple requests and priorities Strong communication and interpersonal skills – comfortable engaging with technical teams, project stakeholders, and customers Detail-oriented mindset with a proactive approach to tracking progress and resolving issues Understanding of service delivery processes, SLAs, and operational best practices Confidence in handling both internal and external communications, managing expectations and maintaining a positive tone A collaborative and adaptable approach – willing to work across teams and flex to support business needs Knowledge of Microsoft technologies (M365, D365, Azure) is beneficial but not essential What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY Department Digital Practice Role Bizz Apps Locations Newbury Remote status Hybrid Employment type Contract About Node4 It’s not just about us, it’s about doing more together Founded in 2004 Co-workers 1200