Shopify Specialist (MB - 06032024 - FTSS)

Position: Shopify Specialist Number of hours: 40 hours/week Schedule: EST Tasks required: Conduct in-depth research to assess the demand and profitability of selected products Utilize tools and data analysis to make data-driven decisions regarding product selection Create and optimize product listings to enhance product visibility and search engine ranking while keeping it engaging and persuasive Manage product inventory and update product information accurately Create eye-catching graphics, images, and banners to enhance the visual appeal of the store and ensure consistency in branding and design elements Process orders efficiently and accurately to ensure timely deliveries Manage shipping costs and track shipments to provide order status updates to customers Handle returns and exchanges promptly to maintain customer satisfaction Provide exceptional customer service via email, live chat, or phone to enhance customer satisfaction ensuring that customer concerns and inquiries are resolved promptly Craft and send targeted email campaigns to promote products, offer discounts and nurture customer relationships Create and manage email lists to segment customers and send personalized emails Track and analyze website traffic and sales data to make informed decisions Manage and update the store, ensuring products are well-organized and easily accessible Optimize website content and meta descriptions to improve search engine ranking Build backlinks to enhance website authority and visibility in search results Generate reports and provide insights to improve the store's performance. Manage customer data and maintain accurate records Handle scheduling, invoicing and other administrative tasks to streamline business operations Create a golf playbook and document the process of creation Other ad hoc tasks that would be assigned Requirements : Must have proven work experience as a Shopify Specialist or a relevant role Knowledge/familiarity with the golf industry is required Working experience in email marketing and marketing automation software Proficiency in using order fulfillment tools and E-commerce platforms, specifically Shopify, is a must Experience with word-processing software and spreadsheets Excellent email and instant messaging communication skills Knows how to craft responses and do meaningful conversations Excellent time management skills Clear and concise communicator with effective verbal and written communication skills Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision