Shared Services - Communication Specialist

Dealership: L0105 Lithia Home Office Lithia & Driveway | Communications Specialist At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. Location: Medford, Or (preferred - open to remote) Compensation Range: $16.85-$24.05/hr, with a typical starting range of $20.50-$21.00/hr . Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws. What You’ll Do Customer Support Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns Provide support across phone, email, and chat channels Escalate and document issues appropriately Operations & Problem Solving Partner with Shared Services teams to identify solutions and perform root cause analysis Navigate multiple systems efficiently in a fast-paced environment Assist with process improvements and knowledgebase updates Collaboration & Performance Meet Quality Assurance and performance expectations Prioritize tasks effectively while maintaining accuracy Build strong relationships with dealerships, leadership, and cross-functional teams What You’ll Bring Minimum 2 years of related experience Strong attention to detail and a strong sense of urgency Excellent written and verbal communication skills Proven ability to manage multiple systems simultaneously Associate’s degree preferred (not required) Background in banking, finance, or accounting strongly preferred Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs ​ For a more detailed view, visit: www.totalrewards.lithiadriveway.com . High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.